Udacity is now an Accenture company, and exciting things are happening! We’re making significant investments in our Japan organization with plans to scale rapidly in the region. Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of Udacity’s training at scale. We are actively seeking a Senior Customer Success Manager with a proven track record of providing highly-professional customer service to executives and managers in large corporations, who excels in a fast-paced startup environment. In this critical role, you will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale. Your guidance and expertise will shape early-stage qualification activity, set up customers for success providing a top notch onboarding experience, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction.
Location: While this is a remote based position, we will only consider qualified candidates who are currently residing in Japan. No relocation assistance will be offered at this time.
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