The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard’s customers. As an Onboarding Manager, Enterprise, you will lead a team of approximately 5-7 Enterprise Onboarding Specialists (OSs),ensuring the seamless onboarding of our largest, most complex customers. This includes multi-location enterprises, franchises, and private equity-backed organizations that require customized onboarding approaches.
This role is ideal for a leader with extensive experience managing enterprise-scale onboarding programs, who can both oversee execution and partner in developing the strategy for onboarding these high-value customers. You will be instrumental in designing, refining, and scaling processes that differ significantly from SMB and mid-market onboarding, ensuring a high-touch, consultative experience tailored to the unique needs of enterprise clients. You will also be deeply involved with Enterprise onboarding customers, partnering with your team of OSs to ensure a flawless, white glove experience.
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