We're Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.
In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly. Word of mouth is our top source of new business, and you’ll be the main driver of it.
What You’ll Do
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Be the primary point of contact for customers from day one
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Provide onboarding and ongoing support via chat, email, phone, and video calls
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Troubleshoot common platform issues and escalate when needed
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Build long-term, trust-based relationships. Many clients stay with us for years
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Identify client pain points and actively work to improve their experience
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