We are seeking a motivated and detail-oriented Training and Documentation Specialist to join our Support team. This role is critical in developing, managing, and improving the training and documentation resources that empower our BPO partners and internal support teams.
The Training & Documentation (T&D) Specialist partners closely with T&D counterparts embedded within our BPO organizations to ensure alignment on curriculum, quality, and execution. This role also serves Branch’s internal teams—including Admin Support, Fraud Operations, Onboarding, and Disputes—by maintaining relevant training materials and driving adoption of best practices. Fraud and Disputes teams have their own dedicated T&D roles, but this position will interface with them regularly to ensure cohesion and knowledge sharing across all support functions.
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