About the Role
Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.
What You’ll Do
✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.
What We Look For
🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Who Can Apply?
📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.
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