Tecovas was founded with the simple goal of making the world’s best western boots, apparel and leather goods – and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.
We’re passionate about customer experience here at Tecovas, and we’re looking for Part-Time Customer Experience Associates that can work remotely, and ensure our current and future customers have an unparalleled interaction with our brand and product.
This is a remote position available to candidates located within the United States.
What you’ll do:
- Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
- Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
- Provide warm and thoughtful advice to questions, largely related to product style, fit, and customer-specific recommendations
- Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members
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