We’re looking for passionate individuals with open availability (days, evenings, nights, weekends) to join our team!
About Us
Signet Jewelers is the world’s #1 specialty jewelry retailer, known for our “People First” approach. We’re all about world class customer service, continuous learning, and empowering our team members at every level.
The Role
As a Customer Experience Specialist, you’ll be the first point of contact for our customers by phone, delivering exceptional service and keeping our brands—Kay, Jared, Zales, Peoples, and Banter—our customer’s jeweler of choice!
Responsibilities
- Answer customer calls with professionalism, courtesy, thankful for the opportunity to address your customer’s question or concern
- Provide exceptional, personalized support by quickly providing resolutions that are personalized to your unique customer
- Keep accurate records of customer interactions and transactions
- Multitask by documenting and researching while engaging with customers during the call to drive the interaction towards an efficient resolution
- Exceed your customer’s expectations through your phone etiquette, always representing the company in a positive light
- Exceed expectations in production, call efficiency, schedule adherence, and communication quality
- Handle escalated concerns with empathy and professionalism, keeping your cool under pressure
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