Hello! I’m Jason, a Support Manager at Ashby.
I’m excited to share that we’re hiring a Product Support Specialist located in Colombia!
Over the past few years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.
In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.
You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:
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Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
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Developing workflow automation allowing for better team cohesion and efficacy
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