Hello! I’m Laura, Support Manager at Ashby. I’m excited to share that we’re hiring a Product Support Specialist in EMEA .
Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a weekday. Our available shifts cover a Sunday through Thursday schedule, or a Tuesday through Saturday schedule. Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands. You may let us know your preferred working hours in the application.
Over the past few years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.
In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.
You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:
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Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
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Developing workflow automation allowing for better team cohesion and efficacy
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