Position: Call Answering VA
Number of hours: TBA (Part Time)
Schedule: Singapore Timezone
Key Responsibilities
- Answer incoming calls and WhatsApp inquiries professionally and promptly
- Schedule, confirm, and manage appointments using Google Calendar
- Provide general information such as:
- Clinic/location details
- Office hours
- Doctors on duty
- Available appointment slots
- Price list and basic service inquiries
- Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation
- Handle emergency-related concerns appropriately and escalate immediately when necessary
- Maintain accurate appointment records and call notes
- Send reminders and follow-ups to patients/clients when needed
- Ensure a polite, calm, and patient approach during all interactions
- Coordinate with the team regarding schedule updates and client concerns
- Maintain confidentiality of patient/client information
Requirements
- Fluent in English with clear speaking voice and good pronunciation
- Excellent communication and customer service skills
- Patient, polite, and professional when handling callers
- Expert in Google Calendar management
- Comfortable handling calls through WhatsApp
- Strong attention to detail and organizational skills
- Ability to multitask and work independently
- Preferably with medical background or experience in healthcare/customer support
- Knowledge in handling urgent or emergency situations is an advantage
- Stable internet connection and quiet working environment
- Experience as a Virtual Assistant, Receptionist, or Call Support is preferred
