Customer Support

Associate Placements Full Time


upGrad Private Limited – www.upgrad.com

About Us –

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.



Designation – Placements Associate


Work Mode – Remote

About the Role –

upGrad is seeking enthusiastic and motivated experienced HR Professionals to join as Tech Placement Associates/Recruiter. The role focuses on supporting the placement and career development of technology graduates by coordinating with hiring partners and assisting candidates in preparing for technical job opportunities.



Key Responsibilities –


  1. Manage end-to-end recruitment process for technical roles (Such as Data Engineer, Data Analyst, GEN-AI, Business Analyst etc)
  2. Source candidates through database as per skills required.
  3. Screen resumes and conduct initial HR interviews.
  4. Assist candidates with interview preparation and job readiness
  5. Track candidate progress and placement outcomes
  6. Coordinate technical interviews with hiring managers and follow up on feedback.
  7. Maintain candidate pipeline and update ATS regularly.
  8. Build and maintain a strong talent pool for current and future hiring needs.
  9. Ensure a positive candidate experience throughout the hiring process.
  10. Handling key accounts, escalations, coordinating interviews.
  11. Work closely with hiring managers to understand job requirements and team needs

Eligibility Criteria


  • Minimum 1 year experience in Tech recruitment
  • Preferably BE / B. Tech graduates or MBA in HR
  • Strong interest in technology and career development initiatives
  • Basic understanding of technical roles and skills like Phyton, SQL, Gen AI
  • Strong communication skills and interpersonal skills.

Tagged as: Client Service, Customer Help, Customer Service, Support Specialist

Job Overview