About us:
At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isnât just in the hands of big brands â we need to help global enterprises transform how marketing and creative operations work at scale.
As Director, Customer Success, you will lead one of Pencilâs most strategic enterprise partnerships. Youâll oversee a dedicated cross-functional account team supporting Targetâs North American business, partnering closely with Technical and Production leadership to drive adoption, operational excellence, and long-term account growth.
This role blends strategic customer leadership, operational management, and team development. You will act as the senior post-sale relationship owner for the account while ensuring the broader account pod operates effectively across customer success, technical implementation, creative production, enablement, and workflow transformation initiatives.
Youâll also directly manage a Senior Customer Success Manager, helping shape how we scale enterprise customer success at Pencil.
Preference for candidates in Eastern Time Zone
Key responsibilities:
Strategic Customer Leadership
Team Leadership & Cross-Functional Management
Operational Excellence & Delivery Oversight
Commercial Growth & Account Expansion
Your background:
Youâll Thrive Here If Youâ¦
KPIs & Success Measures
Benefits:
Tagged as: Marketing
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