What’s the Role?
The OSP Technician is responsible for performing plant-related troubleshooting calls, surveys, locating cabling, outage repair, on-call duty, shift work, tracking/repair, power supply maintenance, and construction maintenance in accordance with company procedures and practices. The OSP Technician will be called upon to troubleshoot and resolve service failures related to our company’s products and services. Furthermore, the technician will be part of the team responsible for the construction of new outside line plant as and when required by the company.
What You’ll Do
- Performs routine troubleshooting calls and reports troubleshoots to the plant through the distribution cable to the node to restore the customer’s service.
- Performs Cumulative Leakage Index (CLI) ride-out; tracks; and repairs leakage in accordance with Broadcasting Commission and Spectrum Management regulations.
- Perform construction and construction maintenance duties such as splicing aerial, underground cable, and equipment to build or restore cable plant to system specification; splices and activates new cable plant as required.
- Performs RF test on basic and advanced cable test equipment. Must possess knowledge of calculating RF signal level losses and gains.
- Performs underground location of existing plant using system prints and cable-locating equipment to prevent cable damage and service interruptions.
- Repairs and/or replaces damaged aerial/underground plant and inspects, repairs, and/or replaces power supplies as necessitated.
- Reviews all requested services with the customer to ensure understanding and agreement.
- Determines acceptability of video, data, and voice services by reviewing television picture quality and PC and modem connections following any installation or work on cable services to provide the best possible service for the customer.
- Troubleshoots the forward and return path in the drop from the tap to the customer’s equipment for multiple services.
- Responds to and repairs service interruptions during regular business hours, shift work, or when “on call” as required.
- Completes daily work order and SCCD tickets for each job by close of assigned duty.
- Inspects existing ground to ensure compliance with company requirements. Make referral installation of new ground as required to protect employees, customers, and equipment from damage
- During normal day-to-day activities, namely, but not limited to, cleaning, maintaining, and stocking vehicles and equipment in preparation for daily responsibilities.
- Drives company vehicle in a safe and responsible manner.
- Reports the vehicle for repair or servicing when required and reports any accidents/incidents, losses, injuries, or property damage and/or customer impact immediately to the supervisor.
- Performs job in adherence with safety procedures as outlined by the company’s HSE standards.
- Promptly fulfills any administrative reporting requirements as necessary.
- Perform other duties as requested by the supervisor to achieve departmental goals and objectives.
- Performs any other duties ancillary to or related to the foregoing.
What You’ll Need
Knowledge & Experience
- At least 2-3 years of prior experience with technical responsibilities related to the CATV and telecommunications services industries and experience in cabling and electrical installations.
- Professional certification (e.g., NCTI) or training in broadband cable systems is highly desirable.
- High School Diploma or equivalent
- Possess knowledge of electrical standards
- Valid driver’s license and satisfactory driving record are mandatory.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why Join Us
Technology excites us, enables us, and drives us. We’re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers’ lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
