Customer Support

Analyst Full Time

Job Profile: Sales Operations & Pricing Analyst (looking for in Multiple Levels)

Role Summary

The Sales Operations & Pricing Analyst is responsible for end-to-end deal lifecycle management, including deal creation, validation, pricing analysis, margin optimization, and reporting. The role supports sales and partner teams by ensuring accurate pricing, compliance with policies, and timely deal processing while providing analytical insights to enhance business performance.


Key Responsibilitie

sDeal Management & Processin


  • gCreate, update, and manage indirect bid deals (Transactional, Promotional, MPS) in system tools
  • .Process deal requests submitted by partners or sales teams within defined Turnaround Time (TAT)
  • .Maintain accurate deal records and ensure completeness of all required information

.Pricing & Margin Analysi

  • sConduct detailed price and margin analysis (P&L) for all deal requests
  • .Validate pricing accuracy in line with approved pricing strategies and policy guidelines
  • .Support margin optimization through data-driven insights and recommendations

.Deal Validation & Complianc


  • eReview and validate incoming deals for accuracy, completeness, and adherence to policy
  • .Perform compliance checks and ensure alignment with country-specific delegation matrices
  • .Escalate exceptions, non-standard deals, or risks to Product Managers (PMs) or relevant stakeholders

.Approvals & Quotin

  • gApprove deals within delegated authority using system tools
  • .Generate and release customer quotes after validation and approvals
  • .Ensure all pricing approvals are justified and documented

.Stakeholder Communication & Coordinatio


  • nAct as a key liaison between Sales, Partners, Category teams, and Product Managers
  • .Provide timely updates on deal status and resolution of queries
  • .Support stakeholders in using internal and external tools for deal processing

.Reporting & Analytic

  • sPrepare and deliver sales, claims, and pricing reports for business teams
  • .Provide analytical insights to support decision-making and business performance improvement
  • .Track key metrics such as pricing accuracy, margins, and TAT adherence

.Special Pricing & Suppor


  • tManage special pricing requests, ensuring strong justification and compliance
  • .Review supporting documentation and provide recommendations for approvals
  • .Assist sales teams with pricing guidance and deal structuring

.
Key Skills & Competenci


  • esStrong analytical and financial skills (pricing, margin, P&L analysi
  • s)Knowledge of sales operations and deal lifecycle manageme
  • ntAttention to detail and high accuracy in data handli
  • ngEffective stakeholder management and communicati
  • onUnderstanding of pricing policies and compliance framewor
  • ksProficiency in Excel and reporting too
  • lsAbility to work in SLA-driven, high-volume environmen

ts
Experience & Qualificat


  • ionBachelor’s degree in Business, Finance, Economics, or related fi
  • eld2–6+ years of experience in sales operations, pricing, or deal support (level depende
  • nt)Experience in IT/Technology industry or channel sales environment prefer

red
Key Performance Indicators (K


  • PIs)Deal processing TAT adhere
  • nce Pricing accuracy and compliance
  • rateMargin improvement / profitability contribu
  • tionStakeholder satisfaction le
  • velsQuality and timeliness of reports and anal


ysis
Work Ti

  • mingsNight shifts to support global operations (IST 9:00 pm to 6:am sh


ifts)

Tagged as: Client Service, Customer Help, Customer Service, Support Specialist

Job Overview