As a Customer Success Manager on our Customer Success Team, you will help our large and complex customers realise the maximum ROI with the Eventbrite platform, and help the company build a world-class customer lifecycle model that supports our core business and expands our revenue potential. You will be responsible for ensuring a high-quality, predictable, and repeatable delivery model is implemented that maximizes delivery quality, engagement, retention, and revenue. You will play a pivotal role in shaping and executing the company’s strategic initiatives. You will work closely with the Senior Leadership Team to provide strategic insights, analyse market trends, and identify growth/improvement opportunities. The ideal candidate will have a proven track record of success in strategic planning, a deep understanding of the ticketing and/or events industry, and strong analytical and communication skills.
You will be responsible for designing and implementing customer account plans that:
- Drive re-engagement with inactive or at-risk Strategic accounts
- Increase product and feature adoption amongst Strategic accounts that will help improve their success on the platform
- Lead to improved customer health scores
- Minimise churn rates
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