About Us
We are a fast-growing jewelry brand looking for a highly organized, proactive, and detail-oriented Brand Operations Manager to help oversee day-to-day business operations across marketing, ecommerce, wholesale, and internal project management.
We are a small but growing team, so this role is ideal for someone who thrives in a startup environment, enjoys wearing multiple hats, and can help bring structure, organization, and follow-through to a fast-moving business.
This person will work directly with the founder and internal team to help keep projects moving, priorities organized, and departments aligned.
What You’ll Do
Brand Operations & Project Management
- Drive cross-functional projects and day-to-day operations by managing priorities, timelines, launches, approvals, and deliverables across marketing, ecommerce, wholesale, and operations to ensure the business stays organized and moving forward.
- Manage, maintain and improve internal systems, workflows and processes.
- Act as a central point of coordination between founder, internal team members and external consultants by managing communication, task delegation, follow-ups, approvals, deliverables, and accountability
- Proactively identify operational gaps and bottlenecks while developing scalable processes and solutions to support company growth.
- Turn founder ideas into actionable plans and timelines
- Create structure and clarity in a fast-moving environment
Wholesale + Ecommerce Support
- Assist with retailer onboarding and account management (Nordstrom, Bloomingdale’s, Anthropologie, Free People, etc.)
- Lead and support Operations team in assortment planning, collection launches, product setup, promotional calendars and wholesale submissions
- Oversee Shopify storefront via double checking product listings, inventory organization, and operational workflows
- Help troubleshoot backend operational systems and retailer integrations
- Support multi channel reporting, analysis and inventory reviews
- Oversee and track wholesale purchase orders
Marketing Support
- Manage marketing consultants (social media/influencer/UGC consultant, email marketing consultant, graphic designer) while ensuring cohesiveness and alignment
- Collaboratively strategize, create and oversee marketing calendar and campaign timelines
- Communicate brand roadmap with consultants to ensure marketing is aligned across all channels
- Review creative briefs, campaign assets, and launch timelines
- Support reporting and analysis across marketing initiatives and seek growth opportunities
- Help manage other creative partners as needed for brand photoshoots (photographers, models, etc.)
Growth & Strategic Support
- Identify opportunities for business growth across wholesale and ecommerce channels
- Support retailer partnerships, brand collaborations, and new business opportunities
- Monitor sales performance, channel growth, and competitor trends to identify opportunities and inform strategy
- Pull and analyze reports across ecommerce, wholesale, influencer, and promotional channels to support data-driven decision making
Who You Are
- Highly organized and detail-oriented with strong follow-through
- A proactive self-starter who anticipates needs and solves problems independently
- Comfortable managing multiple priorities and projects simultaneously
- Strong communicator with the ability to balance strategic thinking and day-to-day execution
- Collaborative, adaptable, and excited by fast-paced, growing brands and wearing multiple hats
Qualifications
- 2–5+ years of experience in operations, project management, brand management or a similar role
- Experience working in ecommerce, fashion, beauty, jewelry, or consumer brands preferred but not required
- Familiarity with tools like Shopify, Asana, Klaviyo, Google Sheets, Canva, and Slack is a plus
- Experience coordinating cross-functional projects and timelines
- Strong organizational and communication skills are required
- Strong understanding of wholesale/dropship operations and major retail vendor portals highly preferred
Position Details
- Full-time
- Remote or hybrid depending on location
- Medical insurance contribution plan with employer covering 50% of monthly premium costs for employee coverage
- Company-provided work computer for use during employment
- Paid Time Off (PTO) with accrual-based structure: employees accrue 1 hour of PTO for every 40 hours worked
- Paid sick time totaling 40 hours annually
- Generous Set & Stones employee discount
- 401(k) plan with employer matching contribution
- Compensation: Starting at $72,000+ depending on experience
- Opportunity to grow alongside a fast-growing, entrepreneurial brand in a collaborative and creative environment
