We are seeking a structured and proactive Client Engagement Assistant to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.
In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.
Key Responsibilities:
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Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
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Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
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Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
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Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
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Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
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Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
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Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.
Requirements:
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Minimum 2+ years of experience in IT services delivery or project management.
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Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
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Strong understanding of IT services delivery models and outsourcing engagement structures.
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Proficient in business English (written and verbal) with excellent professional communication skills.
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Superior organizational abilities and project management expertise.
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Analytical mindset with the ability to assess client needs and identify appropriate solutions.
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Proactive problem-solving skills with a focus on risk management.
Will be a plus:
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Background in Sales or Business Development.
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Hands-on experience with project management tools and CRM systems.
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Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
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Familiarity with specialized proposal and presentation software.
Stages:
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Call with Recruiter
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Technical Interview
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Final Interview with Co-founder
Our Benefits:
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Opportunity to work with international clients;
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Paid vacations and sick-leaves, additional days-off, relocation bonus;
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Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice;
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Education: Regular tech-talks, educational courses, paid certifications, English classes;
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Fun: Own football team, budget for team-lunches, branded gifts;
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One of the best IT employers in Lviv based on DOU rating.
Recruiter Yuliia Nochovna
Source ⇲
