We are looking for an exceptional Client Success Manager who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will work closely with a select division of Self-serve customers, and collaborate with internal teams across diverse global locations to contribute to process and product improvements. Your communication and technical skills will be key to your success.
Reporting to the Senior Manager of Client Success, you will provide the first contact support to resolve client requests and critical incidents. You will become an expert in the StackAdapt advertising platform, helping our clients address technical how-to questions via phone, chat, and email support, aiming for account growth and retention across your portfolio. You will deliver top-notch client support by analyzing data and providing insights. Ultimately, you should be able to create clarity out of ambiguity and guide teams to high-quality experiences. Additional focus areas include developing and reviewing knowledge base articles, actively seeking opportunities to improve operational processes, and ensuring the quality resolution of incidents and service requests in adherence to service level agreements.
We are looking for a candidate who thrives in a fast-paced job where they can work independently in an environment that supports entrepreneurship and initiative.
StackAdapt is a Remote First company. We are open to candidates located in Canada or the United States for this role.
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