Kion’s cloud enablement software platform provides a unified approach for financial management, continuous compliance, and the automation and orchestration of cloud resources. We’re a fast-growing, Series A-stage startup that has quickly become the industry’s most trusted solution for enabling customers’ journey to the cloud to be more efficient, secure, and transparent. Kion allows customers to create, manage, monitor, and maintain cloud assets from a single pane of glass across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.
Kion believes employees are its most precious resource, and we believe that happy employees make an excellent product. While we’re headquartered outside Washington DC, we are committed to a 100% remote-first workforce. In addition, Kion offers excellent compensation and outstanding benefits, including top-of-the-line, platinum-level benefits, at zero cost to the employee!
If you’re passionate about using your expert skills to bring transformational change to a customer’s journey to the cloud, you’d be a great addition to our team!
YOUR ROLE:
The Cloud Application Support Engineer will play a critical role in achieving our mission to turn our customers into fans! As the first line of defense for new and existing customers to field product questions, incidents, and feature requests, your ability to understand customer problems and invoke a sense of assurance is critical to the core relationship we seek to achieve. As a critical contributor to the customer journey, you will be responsible for:
- Hands-on, technical deep-dive troubleshooting with the customer in their AWS environments.
- Tracking progress and updates throughout the support stages to ensure that tickets are followed through to completion, escalated appropriately, and the solution is documented.
- Communicating a detailed understanding of the core problem to stakeholders.
- Becoming a platform expert and evangelist — you will understand the core functionality of the platform and how customers desire to use it.
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