We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to-end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements.
You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA.
What You’ll Do
Customer & Order Management
- Deliver exceptional customer service to internal and external stakeholders.
- Manage and process customer orders from order entry through successful delivery and invoice.
- Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution.
- Monitor customer orders to ensure on-time and accurate fulfillment.
- Coordinate cross-functional investigations and corrective actions.
- Manage customer complaints and service escalations through closure.
- Collaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements.
- Escalate compliance-related issues and potential risks when required
- Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery.
- Investigate and resolve shipment discrepancies, delays, and customer concerns.
- Maintain accurate reporting and visibility of export order status.
- Ensure customer expectations are met through proactive communication and timely issue resolution.
- Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements.
- Support customer-focused initiatives that improve service levels, communication, and operational excellence.
- Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance.
What We’re Looking For
You are:
- Customer-focused, empathetic, and service-oriented.
- Organized, analytical, and detail-oriented.
- A proactive problem-solver with a continuous improvement mindset.
- A customer-focused that improve service levels, communication, and operational excellence.
- Comfortable navigating multiple systems, processes, and priorities simultaneously (SAP, SFDC, AWS)
- An excellent communicator who thrives in a multicultural and international environment.
- Customer-first mindset, strong sense of ownership and accountability
- An associate with a high level of accuracy and attention to detail
- You have strong prioritization skills in a fast-paced environment
- Able to manage multiple orders, customers, and deadlines at the same time.
- Natural collaborator who builds relationships across teams
Qualifications
Required
- Bachelor’s degree, HBO degree, or equivalent level of professional experience.
- Minimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field.
- Professional proficiency in English, Dutch (written and spoken) any other EU language will be considered a plus.
- Strong communication and stakeholder management skills.
- Strong attention to detail and accuracy.
- Good working knowledge of Microsoft Excel, TMS, SAP, SFDC
Fortive Corporation Overview
Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Advanced Sterilization Products
ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
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