Posit creates great software that helps people understand data and make better decisions in real-world applications. Our core offering is an open source data science toolchain, and we aim to make it available to everyone, regardless of their economic means. We are looking to hire a Customer Success Associate to join our team.
You will be joining a powerhouse team of passionate Customer Success professionals who manage accounts in high, medium, and low touch segments. We operate with scientific mindsets, and strive to make personal and team-level efficiencies that keep the customer at the center of what we do. We pride ourselves in maintaining open lines of communication alongside creative solutions that curate stellar customer experiences.
What you’ll own:
- Retains ACV, grows ACV, and reduces churn within one’s book of business.
- Manages a varied portfolio of accounts in established segments, spanning from tech touch to high touch customers.
- Personally curates a stellar customer experience with Posit. This begins with collaborative onboarding, CS-driven business reviews, and CS-owned renewals.
- Ability to change account management approaches for tech touch (queue) as well as high touch, key accounts.
- Maintains accurate account records within relevant tools and systems.
- Serves as the voice of the customer to inform our sales process and product roadmap.
- Marshals resources across the Posit organization as needed to escalate customer issues, support customers’ needs, and to foster adoption.
- Educates users and decision-makers on Posit products.
- Communicates regularly with customers about their adoption trends, sentiment, and opportunities for deeper engagement.
- Finally, because of Posit’s position within the R community, you’ll contribute to, and be a champion of R, open-source data science, and our wider community of users worldwide.
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