The Customer Success Consultant is accountable for our clients’ adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients’ business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
Strong candidates will have experience in nurturing clients in an agency, public sector, or software organization with stellar client relationship and consultative skills, as well as proven success in data-driven decision making and adherence to process. You will develop your experience with Software as a Service (SaaS) platforms and the ability to translate the capabilities of a technology platform into specific benefits for a given client.
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