Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate’s mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
The Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology Âdriven environment utilizing both digital and in-person interactions to effectively manage a high velocity of activity.
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Goals
- Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.
- Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support.
- Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.
- Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.
