YOUR ROLE
- You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
- You will make sure that our customers get excellent customer service
- Your main tasks will include the verification of documents
- You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
- You will work together with our service partners to support our customers
YOUR PROFILE
- You have some experience in customer support
- You are available full-time
- You have strong communication skills and a customer first mindset
- You are proficient in English and Turkish
- If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don’t, we are happy to teach you everything you need to know
- PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
WHY EXPATRIO?
- International, diverse, and intrinsically motivated team
- Autonomous and progressive work environment with low hierarchies and fast decision-making
- Provision of full home office set-up
- Flexible working hours
- Individual professional and personal development opportunities
- Most importantly: The chance to solve an actual problem
About us
Expatrio aims is to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.
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