Sales & Marketing

Customer Support Full Time NEW

Customer Support Specialist (Arabic) | Remote

 

We are actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels.

You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.



 

Key Responsibilities



 

1) Customer Communication


  • Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
  • Provide accurate information about products, services, and processes
  • Maintain clear, professional, and empathetic communication

2) Issue Resolution


  • Assist customers with troubleshooting and resolving common issues
  • Identify root causes and guide customers through solutions
  • Escalate complex or sensitive cases to appropriate teams

3) Case Management


  • Document all customer interactions in CRM or support systems
  • Track open cases and follow up to ensure timely resolution
  • Maintain accurate and up-to-date customer records

4) Quality and Service Standards


  • Ensure all responses meet company quality and communication standards
  • Handle complaints with professionalism and empathy
  • Support continuous improvement by identifying recurring issues

5) Team Collaboration


  • Work closely with internal teams to resolve customer concerns
  • Participate in training sessions and team meetings
  • Stay updated on product changes, policies, and procedures


 

Required Skills and Qualifications

  • Fluency in Arabic (written and spoken) and good English skills
  • Strong communication and interpersonal abilities
  • Customer-focused mindset with empathy and patience
  • Ability to handle multiple tasks in a fast-paced environment
  • Basic computer skills and familiarity with digital tools
  • Problem-solving skills and attention to detail
  • Ability to work independently in a remote setting
  • Previous customer support experience is a plus


 

Technical Requirements


  • Reliable high-speed internet connection
  • Personal computer or laptop with updated operating system
  • Quiet and professional workspace
  • Familiarity with email, chat tools, and CRM systems (preferred)


 


What We Offer

  • Competitive compensation
  • Flexible remote working schedule
  • Training and onboarding support
  • Opportunities for career growth in customer support
  • Performance-based incentives
  • Supportive and collaborative remote team environment


 


Keywords

Customer support • Arabic speaker • Remote work • Customer service • CRM systems • Communication skills • Problem-solving • Multilingual support • Work from home • Customer experience • Service representative


 


 

Job Overview