The Director of Quality Assurance for Infor MES will define and lead the global QA strategy, fostering a culture of built-in quality. This role will lead a distributed QA team to ensure Infor MES meets exceptional standards of reliability, functionality, and performance, addressing complex manufacturing demands. This includes involvement in product specifications, release processes, and product documentation. This requires strategic QA expertise, strong MES/manufacturing domain knowledge, and the ability to drive transformative quality practices.
Key Responsibilities
- Strategic QA Leadership: Develop and execute a forward-thinking QA roadmap for Infor MES. Champion modern QA paradigms (holistic testing, shift-left, Quality Assistance), define meaningful quality KPIs, and actively contribute to product specification requirements to ensure testability and quality from inception.
- Team Leadership & Development: Lead, mentor, and grow a global QA team, fostering collaboration and defining clear career paths.
- QA Operations Excellence: Oversee all QA activities (functional, integration, performance, security, usability) and manage MES release processes, ensuring quality gates are met. Drive a pragmatic test automation strategy, implement risk-based testing, and ensure comprehensive coverage of core MES functionalities. Manage test data, environments, and the defect lifecycle.
- Product & Process Improvement: Collaborate with Product and Development to integrate quality into the SDLC, improve testability, and advocate for the end-user experience. Drive continuous improvement in QA and development processes. Oversee the quality, accuracy, and completeness of product documentation.
- Stakeholder Management: Communicate quality status, risks, and plans to leadership. Collaborate with Support and Professional Services to address customer feedback and deployment challenges.
Basic Qualifications
- Education: Bachelor’s or Master’s degree in CS, Engineering, Manufacturing, or related field.
- Crucial Experience:
- Significant experience with Manufacturing Execution Systems (MES); deep understanding of MES concepts, functionalities, and the manufacturing domain is essential. Infor MES experience highly preferred.
- Proven track record in developing and implementing successful QA strategies in Agile/DevOps, including involvement in release management and product requirements definition.
- Extensive experience leading test automation initiatives (framework design, tool selection like Selenium, Playwright, Postman, JMeter).
- Experience with product documentation processes and ensuring documentation quality.
- Technical Skills: Strong knowledge of various testing types (functional, non-functional, API, UI, E2E), CI/CD tools (Jenkins, Azure DevOps, GitLab), cloud platforms (AWS, Azure), and database technologies.
- Leadership & Soft Skills: Exceptional leadership, coaching, and team-building skills (global teams). Strategic thinking, analytical, problem-solving, and strong communication/interpersonal skills. Customer-centric with a passion for quality.
Preferred Qualifications
- Advocates for comprehensive testing beyond basic checks.
- Focuses on strategic automation with clear ROI.
- Embeds quality throughout the development lifecycle, including documentation.
- Uses data to reflect true product quality and business value.
- Deeply understands the MES domain and customer impact.
- Recognizes and addresses test data/environment challenges.
- Integrates security aspects early and consistently.
- Stays current with QA, manufacturing, and technical documentation trends.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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