We’re looking for an organized, curious, empathetic, and self-motivated Enterprise Support Specialist to join our team at Branch.
What you’ll do
- Coordinate solutions for customers whose operations depend on PayAdmin and Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
- Investigate and resolve technical issues stemming from integrations.
- Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
- Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
- Understand the customer experience and identify areas to improve the product and/or operations.
- Requires phone support and customer callbacks.
Qualifications
- Previous B2B support experience in SaaS and/or fintech
- Project management experience (preferred)
- Proficient in Excel / Google Sheets
- Excellent communicator both verbal and written
- Problem Solver – Ability to identify, troubleshoot issues, and propose simple solutions
- Coachable – Open to feedback and can show improvement
- Experience with Zendesk support software a plus
Compensation
The base compensation range for this role is 60-65k. The salary range displayed reflects an average base salary range for the position across all the US. The base salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes commission/ variable compensation/ bonus/ equity or benefits.
Benefits
- Remote-first work environment (domestic USA)
- Branch-paid medical, dental, and vision insurance
- Equity
- 401k
- Flexible time off
- Paid company holidays
- Paid parental leave (eligible after 6 months of employment)
Working at Branch
A remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our collaborative spirit has helped us become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Must be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.
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