How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)
Location: Home-based with regular visits to Virgin Atlantic’s Headquarters in Crawley and AFKL’s Headquarters near LHR, plus travel within the UK, Europe, and the USA as required.
Reports to the Sales Manager, UK & Ireland – Delta Air Lines.
The Global Sales Account Executive will jointly manage a defined portfolio of UK accounts in collaboration with Virgin Atlantic, Delta’s Joint Venture (JV) partner. The role is responsible for managing accounts across revenue, relationships, and solutions to deliver against defined objectives. They will work cross-divisionally to identify and act on local opportunities, driving high-yield revenue and market share growth across the UK Point of Sale through strategic engagement, partner enablement, and brand representation.
Success requires effective account management to build customer trust and a clear understanding of customer business objectives, enabling tailored communication of products and services. Metrics of success include revenue, share, premium revenue, and customer engagement.
Primary Duties Will Include
In co-operation with our JV partner, Virgin Atlantic, the GSAE will drive actions to increase high-yield revenue and share within a defined UK portfolio, delivering against agreed commercial and revenue targets.
The GSAE will maintain strong business relationships and develop mutually beneficial objectives aligned to shared goals. They will support optimization of performance drivers for DL routes and JV cooperation, using performance data and commercial insight to identify sales opportunities, monitor results, and improve outcomes.
They will also leverage industry and competitive insights to strengthen relationships and support portfolio growth.
The GSAE will facilitate training for partner sales teams and portfolio accounts, building capability and confidence in selling DL products and policies. They will communicate relevant updates to keep DL top of mind, participate in VS sales meetings, and collaborate with DL HQ to support delivery of regional solutions.
The GSAE will support contract preparation, negotiation, implementation, and ongoing management across their portfolio, aligned with JV agreements and channel strategies to ensure effective execution.
The GSAE will use CRM tools to maintain accurate customer data, track activity, and support effective and disciplined account management.
They will represent the Delta brand at key customer and industry events and take on specialist projects as business needs arise, supporting broader commercial priorities.
What You Need To Succeed (Minimum Qualifications)
- Permanent authorization to live and work in the United Kingdom without sponsorship at the time of application.
- Minimum of three years of industry sales and commercial experience.
- Fluency in written and spoken English.
- Strong interpersonal skills, business decision-making ability, and results orientation.
- Excellent written and verbal communication skills, along with proficiency in data analysis, negotiation, time management, organization, planning, and presentation delivery.
- Skilled in sales performance drivers, able to identify top market opportunities, and execute plans to achieve improved business results.
- Ability to work independently as well as collaboratively in a team environment.
- Ability to travel extensively within the region, Europe and the U.S.
- Ability to adapt to constant change.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel); familiarity with Salesforce is a plus.
- Comfortable working with all levels across internal and JV organizations.
- Valid full UK driving license required.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
What Will Give You a Competitive Edge (Preferred Qualifications)
N/A
