As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
As an Associate, Global Technical Support, you will provide system level pre & post-sales support for CIENA’s Customer base. This includes remote or on-site testing, troubleshooting and technical support for CIENA products.
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This position may also involve on-site day-to-day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
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Successful candidates may need to attend customer maintenance windows related to ongoing issues and provide support outside of normal business hours.
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Successful candidates will perform on-call duties 24×7 and work shifts, including public holidays and weekends when the business requires.
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Work with internal customer-facing teams to manage customer issues.
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Perform the function of Customer Lead Engr (CLE) when assigned for specific accounts
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