TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you’ll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you’ll have the opportunity to make a meaningful and lasting impact.
As Head of Customer Success, you will serve as a key member of the Go-to-Market leadership team, responsible for defining and scaling a global Customer Success organization that drives outcomes for some of the world’s most sophisticated compliance and investigations teams. You will lead a global and diverse team of Deployment Strategists and Support professionals, ensuring customers derive measurable value from our products. Key metrics you will be responsible for include Net Revenue Retention, Gross Revenue Retention, and NPS.
Source ⇲
