Clover is reinventing health insurance by working to keep people healthier.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover’s engineering team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of engineering team and culture that we are building, seeking engineers that are not only strong in their own aptitudes but care deeply about supporting each other’s growth.
We are looking for an IT Support Technician, II to join our team. You’ll be part of a team supporting a wide range of applications and services that empower our employees across the business. This role will serve as an escalation point for our IT service desk and you will partner with the business on key technology initiatives. You will be a friendly face to our users and will deliver solutions while being adaptable to handle complex challenges, processes and situations.
As an IT Support Technician, you will:
- Troubleshoot and resolve technical issues via phone, ticket queue, video conferencing and in-person channels.
- Field support escalations of varying technical complexity from our users and IT Service Desk team (including software/hardware etc.).
- Participate in IT Support projects and initiatives including identifying requirements, success criteria and impact to business.
- Assist with the provisioning and deployment of new hardware and software solutions.
- Contribute to the knowledge base and assist in operationalizing new processes and procedures.
- Own the employee lifecycle process by running new hire sessions, creating accounts, deploying hardware and handling offboarding related tasks.
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