Why This Role Exists
When flights cancel at 2 am or a passport issue pops up the night before departure, travelers need calm, fast, human help. You’ll be that trusted voice—backed by our AI tools—who rescues the trip and wins lifelong loyalty.
What You’ll Do (Shift Blocks)
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Respond within 10 minutes to urgent phone/email/Slack alerts; triage what’s truly critical.
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Search for and book air travel, hotels, car rentals, and transfers. For flights, this may also include looking for point deals (we will train you how to be a travel hacker).
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Rebook or re-route disrupted flights using our tool or airline websites and confirm new tickets.
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Issue refunds, file EU/US compensation claims, and track voucher balances.
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Handle simple exchanges (date/time changes, seat moves) for clients.
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Proactively scan travel issues during your shift for schedule changes or weather risks; flag solutions before the traveler asks.
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Document every action in our CRM— no loose ends for the next shift.
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Escalate edge-case pricing or ticketing errors to senior ops quickly.
Source ⇲
