Customer Service Advisor – Pathology
Full Time, permanent
Manchester – also open to remote candidates with extensive experience providing they’re able to attend the office for training and development when required.
We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.
The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.
Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.
Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it’s more than just treating patients, it’s about looking after people.
To support the Pathology Business Lead in the provision of a first-class single point of contact for all customers with the Pathology Service, your primary purpose is to make the Spire Pathology Service easy to do business with, regardless of customer group i.e. external, internal Spire Hospitals and 3rd party service providers. You will provide a proactive, timely and responsive service that meets our customers’ needs.
Key Responsibilities:
- Day-to-day single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
- Supporting the customer pathways
- Focus on quality and accuracy while support all Spire Pathology Customers
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
- Day-to-day single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
- Provision of excellent customer service, greeting customers appropriately, gathering their requirements and delivering satisfaction.
- To manage and resolve customer queries and to act as the patient advocate in resolving the issues.
- To identify potential business opportunities and assist in introducing / supporting these with internal stakeholders
- Contacting customers / suppliers to order or schedule tests, handle processing or billing enquiries
- Co-ordinate customer orders.
- Manage laboratory data to proactively ensure the right samples are completed at the right time.
- Proactively manage identified issues to resolve issues, which could potentially delay patient results
Source ⇲
