Thinkific’s Support Team is fueled by empathy and a genuine commitment to the customer experience. Every support interaction accelerates each creator’s unique path to success. We live by our Mantra ‘Serve the individual’, which encapsulates the commitment and focus on providing personalized and tailored support to each creator on an individual level. It emphasizes the importance of understanding and addressing their unique needs, challenges, and goals, just like we recognize each creator’s “unique genius”.
As a Product Support Specialist at Thinkific, you’ll work on a newly formed team that will be the drivers for delivering on our vision. You’ll work directly with our highest-value customers to not only answer questions but also help customers extract the most value from our product to fuel their success. You will role model what best-in-class support looks like while living our core values every day. You’ll also uphold our standards of excellence amongst our frontline Support Champions through hands-on support and training. Reporting to the Team Lead, you’ll identify and action improvements to our processes, knowledge base, and overall operations to continuously level up our support offering.
Thinkific is expanding our Support Hours and this role will help accomplish that goal! We are looking for Product Support Specialists to work 12am – 8am PT/4am AST – 12pm AST to better support our EU customers.
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