As a Frontline Software Support Engineer, you’ll be responsible for working as the first line specialised technical support for all Payara Platform users. You will work closely with our customers at both high-level (architecture, software maintenance, security) and low-level (configuration, code review, troubleshooting) to guarantee successful businesses.
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Summary Details
Role:Â Frontline Software Support Engineer
Senior: Junior
Location: EMEA/South America/Asia (100% Remote)
Compensation: Rate dependent on local market location and experience
Responsibilities
- Provide specialised technical support to Payara Platform users.
- Document resolutions and solutions on the internal Payara systems.
- Work with expert engineers to resolve challenging issues in high-level areas (architecture, security reviews, performance tuning) and assist product management in identifying new features that might benefit users in general.
- Support open-source community by actively engaging in technical discussions on external platforms.
- Assists with the onboarding and offboarding of customers.
