Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Southampton
Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.
Following a multi-million-dollar renovation, our 593-room resort is Bermuda’s largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.
Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let’s create memories that exceed expectations. #BeLimitless
About The Application Process
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Staff Housing Coordinator. Reporting to the Director, Engineering & Facility Operations, the Staff Housing Caretaker is responsible for the overall maintenance, condition, and operational readiness of residential housing complexes, grounds, and associated facilities.
This role ensures that all properties are maintained to the highest standards of safety, functionality, and presentation. The Caretaker performs general maintenance and minor repairs while coordinating and overseeing specialized work (e.g., HVAC, electrical, plumbing) carried out by qualified contractors or certified technicians.
The position plays a key role in maintaining a safe, compliant, and high-quality living environment for residents by proactively managing maintenance programs, supporting capital projects, and ensuring efficient response to maintenance issues.
What You Will Be Doing
Maintenance & Repairs (Generalist/Multi-Skilled)
- Perform general maintenance and minor repairs across housing units and common areas.
- Carry out basic troubleshooting and non-specialized repairs related to:
- Plumbing fixtures (e.g., leaks, blockages, fittings)
- Electrical fixtures (e.g., light fittings, switches – non-complex work)
- Air conditioning units (basic checks, cleaning, filter changes)
- Complete carpentry, painting, masonry, and general upkeep tasks.
- Repair and maintain door hardware, locks, and minor structural elements.
- Escalate, coordinate, and oversee all major or certified work (HVAC, electrical, plumbing installations and complex repairs) to qualified vendors or licensed personnel.
- Ensure all completed work meets required safety and quality standards.
Property & Grounds Upkeep
- Conduct regular inspections of buildings, housing units, and outdoor areas.
- Maintain cleanliness, safety, and visual appeal of properties and common spaces.
- Support landscaping standards and general grounds maintenance.
- Oversee pool maintenance through contractors or service providers, ensuring compliance with safety standards.
- Identify and address potential maintenance risks proactively.
Preventative Maintenance & Asset Care
- Implement and support preventative maintenance programs for housing facilities.
- Schedule inspections and servicing of building systems through approved contractors.
- Maintain detailed maintenance records and logs using the work order system (e.g., Transcendent).
- Identify trends, risks, and potential failures and recommend solutions.
- Ensure longevity and proper care of housing assets and equipment.
Contractor & Project Coordination
- Coordinate and supervise external contractors and service providers.
- Ensure all specialist work (electrical, plumbing, HVAC) is performed by licensed professionals.
- Monitor contractor performance for safety, quality, timelines, and cost-effectiveness.
- Support minor capital projects including planning, quotations, and execution.
- Ensure compliance with all safety standards and company policies during project delivery.
Inventory, Materials & Planning
- Maintain inventory of tools, supplies, and maintenance materials.
- Plan and order materials proactively to support ongoing maintenance.
- Ensure safe storage, handling, and use of tools and chemicals.
- Track material usage and support cost control initiatives.
Tenant & Unit Readiness Support
- Assist People & Culture team, to prepare units for new occupants.
- Conduct pre- and post-occupancy inspections to ensure readiness and compliance along with People & Culture Team.
- Respond promptly to maintenance requests and work orders.
- Support a positive resident experience through timely and effective service delivery.
Work Order Management & Operational Support
- Manage and complete work orders efficiently, prioritizing based on urgency.
- Maintain accurate documentation of all maintenance activities.
- Communicate effectively with internal teams regarding work status.
- Respond to urgent or emergency situations as required.
Qualifications
What we’re looking for:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Experience
- Proven experience in general maintenance, facilities, or caretaker roles.
- Broad hands-on experience across maintenance disciplines (carpentry, minor plumbing, basic electrical, general repairs).
- Experience coordinating contractors and overseeing maintenance work.
- Hospitality or residential property experience preferred.
Education
- High school diploma or equivalent.
- Technical or vocational training in a trade is an asset.
- Certifications in HVAC, electrical, plumbing, or similar trades are not required but are a strong asset.
- Valid driver’s license required.
Competencies, Knowledge & Skills
- Strong working knowledge of general building maintenance and repair practices.
- Understanding of when to escalate work to certified professionals.
- Good knowledge of health and safety standards and compliance.
- Strong troubleshooting and problem-solving skills.
- Excellent organizational and time-management abilities.
- Ability to manage contractors and monitor work quality.
- Proficiency in work order systems and maintenance tracking tools.
- Effective communication and interpersonal skills.
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected.
Personal Attributes
- Reliable, responsible, and detail-oriented.
- Practical, hands-on, and solutions-driven.
- Proactive and able to anticipate maintenance needs.
- Adaptable and responsive in a dynamic environment.
- Professional and service-oriented when interacting with residents and teams.
Circumstances
- Ability to work flexible hours, including weekends and on-call when required.
- Ability to perform physically demanding tasks (lifting, climbing, outdoor work).
- Must be available for emergency response situations.
Additional Information
Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
What’s in it for you?
As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:
- Opportunities for growth and development, mentorship, and international mobility
- Health insurance, retirement savings plans, and comprehensive wellness programs
- Worldwide travel discounts and preferred rates across the Accor portfolio
- A supportive, inclusive culture grounded in respect, teamwork, and professional development
Start your journey with us today and explore the possibilities! #BeLimitless
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your Team And Working Environment
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our Commitment To Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
