Department: Tour OpsSchedule: Full-Time, Weekday and Weekend Shifts (Varied)Location: Argentina, remote
About BelongBelong is reinventing the rental experience for homeowners and residents through technology, end-to-end support, and a people-first approach. As part of our Tour Operations team, you will play a key role in shaping how prospective residents experience our homes for the first time.
About the RoleWe are looking for detail-oriented, highly organized, and customer-obsessed Tour Coordinators to join our Tour Ops team.
This role is responsible for scheduling and managing home tours across assigned markets, ensuring a seamless experience for potential residents and internal tour hosts. You will handle a variety of tour types — including Open Home, Private, and Occupied Tours — and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.
What You’ll DoOwn and manage all tours and inspections scheduling operations in designated U.S. marketsMonitor new listings and ensure Open Home tours are scheduled within 2 days of publicationCoordinate multiple types of tours (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferencesManually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled toursCollaborate with internal and external tour hosts, ensuring they have full tour context and access instructionsCapture and manage potential resident attendance and interest data from each tourEnsure accurate and timely tour follow-ups by triggering internal support ticketsReact promptly to tour feedback and report urgent issues on Slack for resolutionSchedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify)Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines
Who You AreHighly organized: You excel at multitasking and thrive in fast-paced environmentsCustomer-centric: You care about providing a positive, seamless experience to every leadTech-savvy: Comfortable navigating scheduling tools, Google Calendar, Admin portals, and SlackResponsive and efficient: You communicate clearly and meet deadlines with precisionFlexible and dependable: Willing to work varied shifts including weekends and fill in for team coverage
Requirements1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus)Strong communication and coordination skillsExperience working remotely and independentlyComfortable with Google Workspace, Slack, and calendar-based task management
Nice to HaveFamiliarity with real estate platforms (Zillow, Showami, Apartments.com)Prior experience with property management or scheduling field service teamsBilingual (English/Spanish)
Why You’ll Love BelongMission-driven team transforming the rental industryRemote-first culture with flexibilityInclusive and collaborative team environmentOpportunities to grow and expand your role as we scale
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