{"id":322425,"date":"2026-05-05T00:00:00","date_gmt":"2026-05-04T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/cpc-processor-customer-support\/"},"modified":"2026-05-05T00:00:00","modified_gmt":"2026-05-04T23:00:00","slug":"cpc-processor-customer-support","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/cpc-processor-customer-support\/","title":{"rendered":"CPC Processor Customer Support"},"content":{"rendered":"<p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world\u2019s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem &#8211; including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient\u2019s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.\u00a0<br \/>By joining Datavant today, you\u2019re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.<\/p>\n<ul>\n<li>\n<p>By joining Datavant today,\u00a0you\u2019re\u00a0stepping onto a highly collaborative, remote-first team that is passionate about creating transformative\u00a0change\u00a0in healthcare. We invest in our people and believe in\u00a0hiring for\u00a0high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower\u00a0Datavanters\u00a0to shape their working environment in a way that suits their needs. <\/p>\n<p>CPC Processor I Customer Support to\u00a0insure\u00a0the\u00a0accurate\u00a0and\u00a0timely\u00a0handling of release of information account issues with internal and external customers while\u00a0maintaining\u00a0a high level\u00a0of professionalism.\u00a0<\/p>\n<p>This is a Remote role (Call Center)\u00a0<\/p>\n<ul>\n<li>Full-Time: Sun-Wed 4pm-10:30pm PST\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Comfortable working in a high-volume production environment.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Processing medical record requests by taking calls from patients, insurance\u00a0companies\u00a0and attorneys to provide medical record status\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Documenting information\u00a0in\u00a0multiple platforms using two computer monitors.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Proficient in Microsoft office (including Word and Excel)\u00a0<\/li>\n<\/ul>\n<p><strong>You will:<\/strong>\u00a0<\/p>\n<ul>\n<li>Answer and conduct business on the telephone while\u00a0maintaining\u00a0excellent Customer Service. This includes: 100%\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Answering\u00a0release\u00a0of information related\u00a0telephone\u00a0calls and inquiries accurately and\u00a0timely.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Review, research,\u00a0resolve\u00a0and respond to inquiries that are received via telephone,\u00a0email\u00a0or written correspondence.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Document all calls,\u00a0inquiries\u00a0and\u00a0resolution\u00a0in detail in\u00a0appropriate areas\u00a0of our software systems.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Follow all department and\/or\u00a0site specific\u00a0processes and procedures accordingly.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Meet and\u00a0maintain\u00a0the department\u2019s productivity and quality assurance expectations.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Responsible for following all company policies and procedures as posted or communicated by management.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Maintains\u00a0a high level\u00a0of professionalism and good rapport with co-workers and members of management\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Maintain open lines of communication with other employees and members of management\u00a0in regards to\u00a0any problems, complaints, incidents, etc.\u00a0immediately.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Performs work\u00a0in accordance with\u00a0the training and direction provided and adheres to facility specific procedures\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Attends mandatory employee in-service meetings and\/or training sessions, if so directed\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Maintain an acceptable attendance record and reports to work as scheduled.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Performs other duties as assigned.\u00a0<\/li>\n<\/ul>\n<p><strong>What\u00a0you will\u00a0bring to the table:\u00a0<\/strong>\u00a0<\/p>\n<ul>\n<li>High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of\u00a0Education.) <\/li>\n<\/ul>\n<ul>\n<li>Friendly, professional manner of communication.\u00a0Good customer service skills.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Experience with\u00a0multi-line phone\u00a0system\u00a0is\u00a0required. Computer\u00a0proficiency: Knowledge of MS-Office at intermediate\/advanced level and one\u00a0year\u00a0experience\u00a0would be\u00a0beneficial.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading\/Editing of Documents\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Ability to stay organized while working quickly. Strong attention to detail is also\u00a0required. <\/li>\n<\/ul>\n<ul>\n<li>Passing\u00a0annual\u00a0Introductory HIPAA examination. (Testing to be given annually\u00a0in accordance with\u00a0employee review.)\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and\/or completion of various vaccinations such as the flu shot, Tdap, COVID-19,\u00a0etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available\u00a0on the basis of\u00a0disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and\/or religion.\u00a0<\/li>\n<\/ul>\n<p>For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.\u00a0<\/p>\n<p>We are committed to building a diverse team of\u00a0Datavanters\u00a0who are all responsible for stewarding a high-performance culture in which all\u00a0Datavanters\u00a0belong and thrive. We are proud to be an Equal Employment Opportunity\u00a0employer\u00a0and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.\u00a0<\/p>\n<p>Our compensation philosophy is to be externally competitive, internally fair, and not win or\u00a0lose on\u00a0compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. <\/p>\n<\/li>\n<\/ul>\n<p>Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.\u00a0<\/p>\n<p>The estimated base pay range per hour for this role is:$15\u2014$18.32 USD<\/p>\n<p>To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and\/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and\/or religion. <br \/>This job is not eligible for employment sponsorship.<br \/>Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.\u00a0To learn more about our commitment, please review our EEO Commitment Statement <a href=\"https:\/\/www.datavant.com\/eeo-commitment-statement\" rel=\"nofollow ugc noopener\" target=\"_blank\">here<\/a>. <a href=\"https:\/\/www.eeoc.gov\/know-your-rights-workplace-discrimination-illegal\" target=\"_blank\" rel=\"nofollow ugc noopener\">Know Your Rights<\/a>, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.\u00a0<br \/>At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren\u2019t even able to see whether you\u2019ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.<br \/>Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it\u00a0<a href=\"https:\/\/peopleteam.datavant.com\/portal\/en\/newticket?departmentId=248697000248790029&amp;layoutId=248697000248795462\" target=\"_blank\" rel=\"nofollow ugc noopener\">here,<\/a> by selecting the \u2018Interview Accommodation Request\u2019 category. You will need your requisition ID when submitting your request, you can find instructions for locating it <a href=\"https:\/\/app.tango.us\/app\/workflow\/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e\" target=\"_blank\" rel=\"nofollow ugc noopener\">here<\/a>. Requests for reasonable accommodations will be reviewed on a case-by-case basis.<\/p>\n<p>For more information about how we collect and use your data, please review our <a href=\"https:\/\/www.datavant.com\/privacy-policy\" target=\"_blank\" rel=\"nofollow ugc noopener\">Privacy Policy<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world\u2019s health data secure, accessible and actionable, we provide critical data solutions for organizations&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/143159-cpc-processor-customer-support-2","_company_name":"Datavant","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322425","job_listing","type-job_listing","status-publish","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CPC Processor Customer Support - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/cpc-processor-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CPC Processor Customer Support - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Datavant is the data collaboration platform trusted for healthcare. 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