Customer Service Assistant 1\u00a0(260003E8)\u00a0<\/p>\n
:\u00a0TaxationAgency Contact Name and Information:\u00a0Katie Schuler – Katie.Schuler@tax.ohio.gov For all other inquiries please contact the HR Mainline at 614-466-3020 or email the staffing team at HRStaffing@tax.ohio.gov<\/p>\n
:\u00a0May 12, 2026, 3:59:00 AM<\/p>\n
:\u00a0Northland 1st Floor\u00a04485 Northland Ridge Boulevard Columbus\u00a043229<\/p>\n
:\u00a0United States of America-OHIO-Franklin County-Columbus\u00a0Compensation:\u00a0$21.93<\/p>\n
:\u00a0Full-timeClassified Indicator:\u00a0ClassifiedUnion:\u00a0OCSEA\u00a0<\/p>\n
:\u00a0Customer ServiceTechnical Skills:\u00a0Customer ServiceProfessional Skills:\u00a0Active Learning, Customer Focus, Verbal Communication\u00a0Agency Overview<\/p>\n
Creating a seamless and user-centric experience for all Ohio Taxpayers<\/strong><\/p>\n ><\/p>\n The Ohio Department of Taxation<\/strong>\u00a0<\/strong>is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction.\u00a0Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement. <\/p>\n The Ohio Department of Taxation is seeking multiple talented candidates to fill entry level positions with the Customer Care Center.\u00a0<\/strong><\/p>\n What You\u2019ll do as a Remote Customer Service Assistant 1<\/strong><\/p>\n This is a great \u201cwork from home\u201d opportunity. On the first day of employment, newly hired Customer Service Assistants will be required to report to Taxation headquarters at 4485 Northland Ridge Blvd. Columbus, Ohio 43229<\/a> to fill out paperwork, retrieve their equipment and begin training. Additionally, we will give you all the training, technologies, and continuing support you\u2019ll need to succeed. As a note, these roles will\u00a0be required to come to Taxation headquarters for necessary meetings and\/or trainings.\u00a0<\/p>\n This will be a remote position with the exception of pre-scheduled training days onsite.\u00a0<\/strong><\/a><\/p>\n Computer Requirements:<\/strong><\/p>\n Internet Requirements:<\/strong><\/p>\n The selected candidate will begin at Pay Grade 27, Step 1 ($21.93\/hour or $45,614\/annually) of the OCSEA Pay Range Schedule, with annual pay increases after 4 months of satisfactory performance.<\/p>\n OCSEA Pay Range 27<\/p>\n Step 1<\/p>\n Step 2<\/p>\n Step 3<\/p>\n Step 4<\/p>\n Step 5<\/p>\n Step 6<\/p>\n Step 7<\/p>\n Time in Classification<\/p>\n 0 Months<\/p>\n 4 Months<\/p>\n 16 Months<\/p>\n 28 Months<\/p>\n 40 Months<\/p>\n 52 Months<\/p>\n 64 Months<\/p>\n Hourly Rate<\/p>\n $21.93<\/p>\n $22.60<\/p>\n $22.96<\/p>\n $23.56<\/p>\n $24.16<\/p>\n $24.86<\/p>\n $25.77<\/p>\n To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: 614-387-1782 or by email to: <\/strong>Accessibility@tax.ohio.gov<\/strong><\/a>.\u00a0<\/strong><\/p>\n A full Position Description will be provided during the interview process.<\/strong><\/p>\n Why Work for the State of Ohio<\/p>\n At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our\u00a0Total Rewards website<\/a>! Our benefits package includes:<\/p>\n *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.<\/p>\n 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.\u00a0 Professional Skills: <\/strong>Active Learning, Customer Focus, and Verbal Communication<\/p>\n Supplemental Information<\/p>\n The final candidate selected for the position will be required to undergo a criminal background check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony including but not limited to fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency. Additionally, section 5703.081 of the Ohio Revised Code requires the Ohio Department of Taxation employees to promptly file and pay tax returns.<\/p>\n ADA Statement<\/p>\n Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.<\/p>\n Drug-Free Workplace<\/p>\n The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana\/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.<\/p>\n","protected":false},"excerpt":{"rendered":" Customer Service Assistant 1\u00a0(260003E8)\u00a0 Organization :\u00a0TaxationAgency Contact Name and Information:\u00a0Katie Schuler – Katie.Schuler@tax.ohio.gov For all other inquiries please contact the HR Mainline at 614-466-3020 or email the staffing team at…<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/143321-customer-service-assistant-1","_company_name":"State of Ohio","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322467","job_listing","type-job_listing","status-publish","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\nJob Description<\/h2>\n
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Qualifications<\/h2>\n
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.\u00a0
Technical Skills: <\/strong>Customer Service<\/p>\n