{"id":322468,"date":"2026-05-07T00:00:00","date_gmt":"2026-05-06T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-care-agent-english-only-night-shift\/"},"modified":"2026-05-07T00:00:00","modified_gmt":"2026-05-06T23:00:00","slug":"customer-care-agent-english-only-night-shift","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-care-agent-english-only-night-shift\/","title":{"rendered":"Customer Care Agent (English only, night shift)"},"content":{"rendered":"<h2>Job Description<\/h2>\n<p><strong>WHAT YOU WILL BE WORKING ON<\/strong><\/p>\n<p><strong>Main challenge<\/strong><\/p>\n<p>We are hiring a <strong>Customer Care Agent <\/strong>to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the <u><strong><a href=\"https:\/\/disneydreamlightvalley.com\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">Disney Dreamlight Valley project.<\/a><\/strong><\/u><\/p>\n<h2>Qualifications<\/h2>\n<p><strong>What it means on a daily basis<\/strong><\/p>\n<ul>\n<li>Handle customer requests via tickets in English<\/li>\n<li>Investigate and resolve issues using internal tools and knowledge bases<\/li>\n<li>Track, document, and follow up on cases until full resolution<\/li>\n<li>Escalate complex or technical cases to relevant teams when needed<\/li>\n<li>Identify recurring issues and contribute to improving support processes and templates<\/li>\n<\/ul>\n<p><strong>What success will look like<\/strong><\/p>\n<ul>\n<li>Fast and accurate resolution of customer cases with a strong focus on quality<\/li>\n<li>High level of customer satisfaction and service consistency<\/li>\n<li>Effective workload management and strong prioritization skills<\/li>\n<li>Active contribution to improving support workflows and reducing recurring issues<\/li>\n<\/ul>\n<p><strong>Who you would be working with<\/strong><\/p>\n<p>You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.<\/p>\n<p><strong>Your recruitment journey:<\/strong><\/p>\n<ul>\n<li>\u2022 Recruiter interview<\/li>\n<li>\u2022 Test<\/li>\n<li>\u2022 Team interview with Hiring Manager and Language Speaker in English<\/li>\n<\/ul>\n<p><strong>Where this role can take you<\/strong><\/p>\n<p>This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.<\/p>\n<p><strong>WHAT YOU NEED TO SUCCEED<\/strong><\/p>\n<ul>\n<li><strong>Fluent English<\/strong> (written and spoken) + <strong>Ukrainian proficiency<\/strong><\/li>\n<li>Basic digital literacy (MS Office, CRM\/ticketing tools or ability to quickly learn them)<\/li>\n<li>Ability to manage workload, prioritize tasks, and work effectively under pressure<\/li>\n<\/ul>\n<p><strong>WHO YOU ARE<\/strong><\/p>\n<ul>\n<li>Strong communication, empathy, and customer-oriented mindset<\/li>\n<li>Problem-solving skills with ownership and responsibility for outcomes<\/li>\n<li>Calm, organized, and proactive approach in stressful situations<\/li>\n<li>Ability to collaborate effectively within a team and adapt to changes<\/li>\n<\/ul>\n<h2>Additional Information<\/h2>\n<p><strong>WHAT&#8217;S IN IT FOR YOU<\/strong><\/p>\n<p><strong>Benefits<\/strong><\/p>\n<ul>\n<li>Possibility to work remotely in a global product company with talented people<\/li>\n<li>Competitive salary based on your experience and skills<\/li>\n<li>21 days of paid vacation, 5 paid sick days, plus national holidays<\/li>\n<li>Medical insurance and access to a psychologist<\/li>\n<li>Parental leave support<\/li>\n<li>Access to internal learning platform (courses, trainings, certifications)<\/li>\n<li>Employee Referral Program with attractive bonuses<\/li>\n<li>Full technical support and equipment provided<\/li>\n<\/ul>\n<p><strong>Life at Gameloft<\/strong><\/p>\n<p>At Gameloft Ukraine, you\u2019ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.<\/p>\n<p>We also love staying connected beyond work \u2014 with regular social events and community activities, both remotely and at our Lviv office.<\/p>\n<p><strong>How to proceed<\/strong><\/p>\n<p>Please apply with your CV in English.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description WHAT YOU WILL BE WORKING ON Main challenge We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":322469,"template":"","meta":{"_promoted":"","_job_location":"Ukraine","_application":"https:\/\/jobicy.com\/jobs\/143320-customer-care-agent-english-only-night-shift","_company_name":"Gameloft","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322468","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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