{"id":322475,"date":"2026-05-07T00:00:00","date_gmt":"2026-05-06T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-5\/"},"modified":"2026-05-07T00:00:00","modified_gmt":"2026-05-06T23:00:00","slug":"customer-success-manager-5","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-5\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"

Build the Future with Us \u2014\u00a0<\/strong>EquipmentShare is Hiring a Customer Success Manager<\/h2>\n

At EquipmentShare, we\u2019re not just filling a role \u2014 we\u2019re assembling the best team on the planet to build something that\u2019s never been built before<\/strong>. We\u2019re on a mission to transform an industry that\u2019s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.<\/p>\n

We\u2019re hiring a Customer Success Manager\u00a0<\/strong>at our Corporate Headquarters in Columbia, MO<\/strong>\u00a0and we\u2019re looking for someone who\u2019s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.<\/p>\n

As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes. You act as a strategic partner to your customers\u2014aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio.<\/p>\n

Primary Responsibilities<\/strong><\/h2>\n
    \n
  • Own a book of business and serve as the primary point of contact post-sale<\/li>\n
  • Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria<\/li>\n
  • Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews)\u00a0<\/li>\n
  • Monitor customer health, usage, and sentiment to proactively identify risks and opportunities<\/li>\n
  • Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes\u00a0<\/li>\n
  • Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience<\/li>\n
  • Act as the voice of the customer or customer advocate \u2013 surfacing product gaps, process breakdowns, and improvement opportunities<\/li>\n
  • Identify and drive expansion opportunities through increased product adoption and strategic alignment<\/li>\n<\/ul>\n

    Why EquipmentShare?<\/strong><\/h2>\n

    Because we do things differently \u2014 and we think you\u2019ll feel it from day one. We\u2019re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn\u2019t just run our business \u2014 it also makes your job easier, safer, and more connected. Whether you\u2019re behind the wheel, under the hood, leading a branch, or closing deals \u2014 tech supports you<\/em>, and you drive us<\/em> forward.<\/p>\n

    We\u2019re a team of problem-solvers, go-getters, and builders. And we\u2019re looking for teammates who take pride in doing meaningful work and want to be part of building something special<\/strong>.<\/p>\n

    Perks & Benefits<\/strong>
    <\/em><\/h3>\n
      \n
    • Competitive compensation<\/li>\n
    • Full medical, dental, and vision coverage for full-time employees<\/li>\n
    • Generous PTO + paid holidays<\/li>\n
    • 401(k) + company match<\/li>\n
    • Gym membership stipend + wellness programs (earn PTO and prizes!)<\/li>\n
    • Company events, food truck nights<\/li>\n
    • 16 hours of paid volunteer time per year \u2014 give back to the community you call home<\/li>\n
    • Career advancement, leadership training, and professional development opportunities<\/li>\n<\/ul>\n

      About You<\/strong><\/h2>\n

      You want to be part of a team that\u2019s not just changing an industry for the sake of change \u2014 we\u2019re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you\u2019re excited about the opportunity to grow within a fast-paced, mission-driven environment.<\/p>\n

      We\u2019re looking for people who:<\/p>\n

        \n
      • See challenges as opportunities<\/li>\n
      • Embrace change and continuous improvement<\/li>\n
      • Bring energy, effort, and optimism every day<\/li>\n<\/ul>\n

        Skills & Qualifications\u00a0<\/h2>\n
          \n
        • 2+ years in Customer Success, Account Management, or similar customer-facing role<\/li>\n
        • Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement<\/li>\n
        • Experience working cross-functionally to solve customer problems<\/li>\n
        • Data-driven mindset with the ability to translate usage into insights and action<\/li>\n
        • Excellent communication skills with a focus on business outcomes (not just activity)<\/li>\n<\/ul>\n

          Preferred<\/strong>
          Experience in SaaS, telematics, construction, or fleet management
          Familiarity with tools like HubSpot or similar CRM\/CS platforms
          Experience building or improving CS processes, playbooks, or reporting<\/p>\n

          Physical Requirements:<\/h2>\n
            \n
          • Must be able to sit for prolonged periods at a desk and work on a computer.<\/li>\n
          • Must be able to occasionally travel to tradeshows.<\/li>\n
          • Must be able to attend in person quarterly business meetings.<\/li>\n<\/ul>\n

            A Workplace For All<\/strong><\/h2>\n

            At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative \u2014 A Workplace For All<\/em> \u2014 is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.<\/p>\n

            We value different backgrounds, talents, and perspectives. We want you to feel like you belong here \u2014 because you do.<\/p>\n

            EquipmentShare is an EOE M\/F\/D\/V.<\/strong><\/p>\n

            Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

            Build the Future with Us \u2014\u00a0EquipmentShare is Hiring a Customer Success Manager At EquipmentShare, we\u2019re not just filling a role \u2014 we\u2019re assembling the best team on the planet to…<\/p>\n","protected":false},"author":1,"featured_media":322476,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/143316-customer-success-manager-26","_company_name":"EquipmentShare","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322475","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\nCustomer Success Manager - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-5\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Build the Future with Us \u2014\u00a0EquipmentShare is Hiring a Customer Success Manager At EquipmentShare, we\u2019re not just filling a role \u2014 we\u2019re assembling the best team on the planet to...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-5\/\" \/>\n<meta property=\"og:site_name\" content=\"Land A Remote Job From Top Employers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/remotetribelife\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RemoteTribeLife\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/\",\"name\":\"Customer Success Manager - Land A Remote Job From Top Employers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/b80142c2-221.jpg\",\"datePublished\":\"2026-05-06T23:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/b80142c2-221.jpg\",\"contentUrl\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/b80142c2-221.jpg\",\"width\":400,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-5\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jobs\",\"item\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job-listings\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Success Manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#website\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\",\"name\":\"Land A Remote Job From Top Employers\",\"description\":\"Get a remote jobs and work anywhere in the world. 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