{"id":322478,"date":"2026-05-07T00:00:00","date_gmt":"2026-05-06T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-care-analyst\/"},"modified":"2026-05-07T00:00:00","modified_gmt":"2026-05-06T23:00:00","slug":"customer-care-analyst","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-care-analyst\/","title":{"rendered":"Customer Care Analyst"},"content":{"rendered":"<p><strong>TRAINING DATES &amp; SCHEDULE:<\/strong><\/p>\n<p>Our next start date is <strong>June 18<\/strong>, with <strong>virtual training beginning June 22.<\/strong><\/p>\n<p>Training is a <strong>structured, instructor-led program<\/strong> designed to set you up for success in the Customer Care Analyst role. The program includes a combination of foundational learning, system navigation, call handling practices and guided support as you build confidence in the role. Attendance is mandatory for the entire training period.<\/p>\n<p>Training is held <strong>Monday through Friday, 8:00 AM \u2013 4:30 PM CST<\/strong>.<\/p>\n<p>The <strong>length of training may vary<\/strong> based on business needs and learning progression.<\/p>\n<p>Following training, your regular shift will transition to our <strong>closing hours: 9:00 AM \u2013 5:30 PM CST<\/strong>.<\/p>\n<p><strong>WHAT WE CAN OFFER YOU:<\/strong><\/p>\n<ul>\n<li>Hourly Wage: $21.00, plus annual bonus opportunity.<\/li>\n<li>401(k) plan with a 2% company contribution and 6% company match.<\/li>\n<li>Work-life balance with vacation, personal time and paid holidays. See our <a href=\"https:\/\/www.mutualofomaha.com\/careers\/life-at-mutual\/benefits-and-perks\" rel=\"nofollow ugc noopener\" target=\"_blank\">benefits and perks page<\/a> for details.<\/li>\n<li>Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.\u00a0<\/li>\n<\/ul>\n<p><strong>WHAT YOU&#8217;LL DO:<\/strong><\/p>\n<ul>\n<li>Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations.<\/li>\n<li>Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes.<\/li>\n<li>Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment.<\/li>\n<li>Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration.<\/li>\n<\/ul>\n<p><strong>WHAT YOU\u2019LL BRING:<\/strong><\/p>\n<ul>\n<li>Strong communication skills\u2014You listen with empathy, speak with clarity and know how to build trust, even during tough conversations.<\/li>\n<li>Problem-solving mindset\u2014You\u2019re quick to assess a situation and work toward a resolution, aiming to take care of the customer\u2019s need in just one call.<\/li>\n<li>Accountability and reliability\u2014You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work.<\/li>\n<li>Tech-savvy confidence\u2014You\u2019re comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone.<\/li>\n<li>You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.<\/li>\n<li>Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.<\/li>\n<\/ul>\n<p><strong>PREFERRED:<\/strong><\/p>\n<ul>\n<li>Experience in a customer service or contact center environment.\u00a0<\/li>\n<li>Experience with the application of policies, practices and procedures in a business environment.<\/li>\n<li>Exposure to the insurance or healthcare industry.<\/li>\n<li>Basic understanding of life and health insurance products, terminology and processes.<\/li>\n<li>Willingness to actively participate in team huddles, including on-camera engagement.\u00a0<\/li>\n<li>Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.<\/li>\n<\/ul>\n<p><strong>We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!\u00a0<\/strong><\/p>\n<p>If you have questions about your application or the <a href=\"https:\/\/www.mutualofomaha.com\/careers\/about-us\/hiring-process\" rel=\"nofollow ugc noopener\" target=\"_blank\">hiring process<\/a>, email our Talent Acquisition area at <a href=\"mailto:careers@mutualofomaha.com\" rel=\"nofollow ugc noopener\" target=\"_blank\">careers@mutualofomaha.com<\/a>. Please allow at least one week from time of applying if you are checking on the status.<\/p>\n<p><strong>Stay Safe from Job Scams<br \/><\/strong>Mutual of Omaha only accepts applications from\u00a0<a href=\"https:\/\/www.mutualofomaha.com\/careers\" target=\"_blank\" rel=\"nofollow ugc noopener\">mutualofomaha.com\/careers<\/a>. Legitimate communications will come from &#8216;@mutualofomaha.com.&#8217; We never request sensitive information or extend job offers without conducting interviews. For more details, check our\u00a0<a href=\"https:\/\/www.mutualofomaha.com\/careers\/our-hiring-process\/frequently-asked-questions\" target=\"_blank\" rel=\"nofollow ugc noopener\">Hiring FAQs<\/a>. Stay alert for scams and apply securely!<\/p>\n<p><a href=\"https:\/\/www.mutualofomaha.com\/careers\/our-hiring-process\/fair-chance-ordinance\" rel=\"nofollow ugc noopener\" target=\"_blank\">Fair Chance Notices<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TRAINING DATES &amp; SCHEDULE: Our next start date is June 18, with virtual training beginning June 22. Training is a structured, instructor-led program designed to set you up for success&#8230;<\/p>\n","protected":false},"author":1,"featured_media":322479,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/143314-customer-care-analyst","_company_name":"Mutual of Omaha","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322478","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Care Analyst - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-care-analyst\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care Analyst - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"TRAINING DATES &amp; SCHEDULE: Our next start date is June 18, with virtual training beginning June 22. 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