About Voyage Priv\u00e9\u00a0<\/strong> Your Mission<\/strong><\/p>\n As a Customer Service Coordinator<\/strong>, you\u2019ll play a key role in shaping the quality of our Members\u2019 experience – from pre-departure inquiries to on-trip assistance and post-booking support. Your key responsibilities will include: What We\u2019re Looking For\u00a0<\/strong><\/p>\n We\u2019re looking for builders who move fast, think big, and care deeply about creating impact that lasts.<\/p>\n Your profile: Our Recruitment Process\u00a0<\/strong> Location : Aix en Provence, France\u00a0 You’ll Love Joining Us\u00a0<\/strong> Company Description About Voyage Priv\u00e9\u00a0Born in France in 2006, Voyage Priv\u00e9 has grown from an ambitious startup into becoming the Europe’s leading travel tech platform. Operating across 9 markets with…<\/p>\n","protected":false},"author":1,"featured_media":322489,"template":"","meta":{"_promoted":"","_job_location":"France","_application":"https:\/\/jobicy.com\/jobs\/143308-customer-service-performance-specialist-m-f-d-4","_company_name":"Voyage Priv\u00e9","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322488","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n
Born in France in 2006, Voyage Priv\u00e9 has grown from an ambitious startup into becoming the Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we’re not just another e-commerce success story – we’re a tech powerhouse revolutionizing online travel.
What makes us unique? A mission-driven culture where performance meets impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, creating an ecosystem where digital innovation drives both business growth and positive change.
We’re now at an inflection point, upgrading our entire technical foundation with cloud architecture, AI, and real-time systems to become a reference and top-of-mind platform for luxury travel, known by travelers for its for excellent offer and customer experience, and by our providers as a high-performance business development partner. <\/p>\nJob Description<\/h2>\n
You\u2019ll work closely with our Customer Service Manager<\/strong>, external international call center teams<\/strong>, and internal stakeholders<\/strong> (Operations, Supply, and Quality teams) to ensure every interaction meets the highest standards of satisfaction and efficiency.<\/p>\n
\u2022 Lead and coordinate<\/strong> one of our customer service activities (information before departure, trip modifications, on-trip support, or cancellations) to guarantee a smooth and high-quality experience for our Members.
\u2022 Act as the main point of contact<\/strong> for escalated cases, ensuring quick, fair, and customer-oriented resolutions.
\u2022 Coach, train, and engage<\/strong> a team of several dozen international agents (English, Italian, Spanish, German) to strengthen their skills, performance, and product knowledge.
\u2022 Monitor and analyze operational KPIs<\/strong>\u00a0– DPH, QS, Backlog, NPS, DMT – to identify improvement areas and deploy clear, data-driven action plans.
\u2022 Partner with internal teams<\/strong> to relay field feedback, improve processes, and enhance both customer and agent experience.
\u2022 Drive continuous improvement initiatives<\/strong> by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality.<\/p>\nQualifications<\/h2>\n
\u2022 Degree in Business, Tourism, or a related field (Bac +2 to Bac +4).
\u2022 Proven experience in customer service, operations, or coordination \u2014 or a strong ability to learn fast in a dynamic environment.
\u2022 Solid understanding of CRM, back-office tools, and the Microsoft Office suite.
\u2022 Excellent written and verbal communication skills, with full fluency in French and English<\/strong>; another European language (German, Italian, or Spanish) is a strong plus.
\u2022 Strong problem-solving and decision-making abilities, with a calm and structured approach to changing situations.
\u2022 Analytical and detail-oriented mindset, focused on delivering quality service and continuous improvement.
\u2022 Organized, proactive, and collaborative – you love working as part of a team and know how to set priorities effectively.
\u2022 Curious, open-minded, and perseverant, with a genuine passion for helping customers and making things better every day.<\/p>\nAdditional Information<\/h2>\n
We believe in a fast, transparent, and human recruitment process.\u00a0
Here\u2019s what you can expect:\u00a0<\/p>\n\n
Start Date : The sooner, the better
Contract Type : Full-time \/ Permanent\u00a0<\/p>\n
Our HQ in the South of France offers an exceptional environment – natural, cultural, and digital – on a modern and eco-responsible campus.\u00a0
Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.
Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre.\u00a0
Forget your gym subscription! Access our large on-site fitness center morning, noon, and night – or challenge your colleagues to a padel match on our private court.\u00a0
Live to the rhythm of Voyage Priv\u00e9\u2019s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks\u2026 plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute.\u00a0
And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers.\u00a0
Join us and make your next career move a journey worth taking. <\/p>\n","protected":false},"excerpt":{"rendered":"