{"id":322687,"date":"2026-05-15T00:00:00","date_gmt":"2026-05-14T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-key\/"},"modified":"2026-05-15T00:00:00","modified_gmt":"2026-05-14T23:00:00","slug":"customer-success-manager-key","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-key\/","title":{"rendered":"Customer Success Manager \u2013 Key"},"content":{"rendered":"<p><strong>About SugarAI<\/strong><\/p>\n<p>SugarAI is redefining CRM for the age of AI.<br \/>We\u2019re delivering on the original promise of CRM\u2014turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.<br \/>More than two decades after our founding, we\u2019re entering a new chapter with clarity and momentum\u2014building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We\u2019re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.<br \/>Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.<br \/>If you\u2019re excited to help shape what\u2019s next in AI-driven CRM\u2014and build technology that drives real outcomes\u2014we\u2019d love to meet you. <br \/><strong>Where You Fit In<\/strong> As a\u00a0Customer Success Manager, you will\u00a0be responsible for\u00a0overseeing the relationship and strategic management of\u00a0some of\u00a0our most\u00a0significant mid-market accounts.\u00a0In this role, you will serve as the primary point of contact for our customers, taking ownership of their experience from onboarding through to renewals, upsell, and cross-sell opportunities. You will be integral to driving both customer retention and growth within your accounts, applying a consultative approach to help clients achieve maximum value from our platform. <em>**We are prioritizing candidates who are in the Central Timezone**<\/em> <\/p>\n<h2>Impact You Will Make in the Role:<\/h2>\n<ul>\n<li><strong>Customer Relationship Management:<\/strong>\u00a0Build and\u00a0maintain\u00a0strong relationships with key stakeholders within client accounts. Act as a trusted advisor to guide clients in\u00a0leveraging\u00a0our CX platform for maximum impact, ensuring long-term satisfaction and value realization.\u00a0<\/li>\n<li><strong>Account Ownership &amp; Renewals:<\/strong>\u00a0Own the entire post-sale lifecycle for assigned accounts, including ensuring\u00a0timely\u00a0contract renewals, driving retention strategies, and mitigating churn risks.\u00a0<\/li>\n<li><strong>Growth Opportunities:<\/strong>\u00a0Identify\u00a0and\u00a0execute on\u00a0opportunities for upselling and cross-selling across existing client portfolios. Leverage deep knowledge of clients\u2019 business needs and our product offerings to provide tailored solutions.\u00a0<\/li>\n<li><strong>Data-Driven Decision Making:<\/strong>\u00a0Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success.\u00a0Monitor key success metrics (e.g., adoption rates, usage patterns) to proactively address potential challenges and maximize renewal probability.\u00a0<\/li>\n<li><strong>Collaboration &amp; Networking:<\/strong>\u00a0Work cross-functionally with sales,\u00a0product, and support teams to address customer needs and deliver exceptional service.\u00a0Identify\u00a0new contacts and departments within existing accounts to expand product adoption and customer footprint.\u00a0<\/li>\n<li><strong>Customer Advocacy:<\/strong>\u00a0Act as the voice of the customer within the company. Gather feedback and communicate customer needs and insights across product, sales, and marketing teams to help guide the direction of product development and marketing strategies.\u00a0<\/li>\n<\/ul>\n<h2>What You Will Bring:<\/h2>\n<ul>\n<li><strong>Proven Track Record:<\/strong>\u00a04-7 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.\u00a0<\/li>\n<li><strong>Customer-Centric Mindset:<\/strong>\u00a0Demonstrated\u00a0ability to build long-lasting relationships with clients,\u00a0anticipating\u00a0needs and providing value-added solutions. Comfort working in a consultative manner to advise on business process improvements through technology,\u00a0a deep understanding of customer pain points, and the ability to navigate complex client relationships.\u00a0<\/li>\n<li><strong>Revenue Growth Expertise:<\/strong>\u00a0Success in\u00a0identifying\u00a0upsell and cross-sell opportunities, with a clear understanding of how to\u00a0leverage\u00a0customer relationships to drive revenue growth and meet KPIs.\u00a0<\/li>\n<li><strong>Communication Excellence:<\/strong>\u00a0Ability to communicate effectively across all levels of an organization, including C-suite executives, both verbally and in writing. You should be clear, concise, and persuasive in your approach.\u00a0<\/li>\n<li><strong>Resilience &amp; Motivation:<\/strong>\u00a0Demonstrated\u00a0ability to thrive in a dynamic environment, managing multiple\u00a0priorities\u00a0and consistently delivering results while\u00a0maintaining\u00a0a positive, proactive attitude.\u00a0<\/li>\n<li><strong>Team Collaboration:<\/strong>\u00a0You excel in team settings, working cross-functionally to ensure clients receive a seamless experience. You contribute to the broader\u00a0team\u00a0success and offer insight into best practices for customer engagement.\u00a0<\/li>\n<\/ul>\n<h2>Preferred Qualifications<\/h2>\n<ul>\n<li>Located\u00a0in Central Time Zone <\/li>\n<\/ul>\n<p><em>We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we\u2019re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we&#8217;re dedicated to adding new perspectives to the team.<\/em>\u00a0<strong>Benefits and Perks:<\/strong>Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\u00a0\u00b7 Excellent healthcare package for you and your family \u00b7 Savings and Investment \u2013 401(k) match\u00b7 Unlimited Paid Time Off\u00b7 Paid Parental Leave\u00b7 Online Legal Services (Rocket Lawyer)\u00b7 Financial Planning Services (Origin)\u00b7 Discounted Pet Insurance (Embrace Pet Insurance)\u00b7 Corporate Benefit Program\u00a0(Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public\u00b7 Health and Wellness Reimbursement Program \u00b7 Travel Discounts\u00b7 Educational Resources &#8211; Career &amp; Personal Development Program\u00b7 Employee Referral Bonus Program\u00b7 We are a merit-based company &#8211; many opportunities to learn, excel and grow your career!<\/p>\n<p> If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit <a href=\"http:\/\/www.dhs.gov\/E-Verify\" rel=\"nofollow ugc noopener\" target=\"_blank\">www.dhs.gov\/E-Verify<\/a>. #LI-Remote<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About SugarAI SugarAI is redefining CRM for the age of AI.We\u2019re delivering on the original promise of CRM\u2014turning fragmented customer and revenue signals into clear, prioritized action. Instead of more&#8230;<\/p>\n","protected":false},"author":1,"featured_media":322688,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/143987-customer-success-manager-key","_company_name":"SugarCRM","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-322687","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager \u2013 Key - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-key\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager \u2013 Key - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"About SugarAI SugarAI is redefining CRM for the age of AI.We\u2019re delivering on the original promise of CRM\u2014turning fragmented customer and revenue signals into clear, prioritized action. 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