{"id":323010,"date":"2026-05-24T00:00:00","date_gmt":"2026-05-23T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-3\/"},"modified":"2026-05-24T00:00:00","modified_gmt":"2026-05-23T23:00:00","slug":"customer-success-manager-3","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-3\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<div>\n<p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.<\/p>\n<p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href=\"https:\/\/handbook.gitlab.com\/handbook\/values\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">values<\/a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href=\"https:\/\/www.youtube.com\/watch?v=OuZIb5zszQI\" rel=\"nofollow ugc noopener\" target=\"_blank\">Co-create the future with us<\/a> as we build technology that transforms how the world develops software.<\/p>\n<p>*<em>Fortune 500\u00ae is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.<\/em><\/p>\n<\/div>\n<h2>An overview of this role<\/h2>\n<p>As a Customer Success Manager, you\u2019ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You\u2019ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you\u2019ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You\u2019ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.<\/p>\n<h2>What you\u2019ll do<\/h2>\n<ul>\n<li>Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.<\/li>\n<li>Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.<\/li>\n<li>Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.<\/li>\n<li>Measure and monitor customers\u2019 progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.<\/li>\n<li>Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.<\/li>\n<li>Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.<\/li>\n<li>Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.<\/li>\n<\/ul>\n<h2>What you\u2019ll bring<\/h2>\n<ul>\n<li>Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.<\/li>\n<li>Background in customer success, professional services, technical account management, or a related function with direct customer engagement.<\/li>\n<li>Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.<\/li>\n<li>Knowledge of the software development lifecycle, including typical development pipelines and tooling.<\/li>\n<li>Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.<\/li>\n<li>Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.<\/li>\n<li>Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.<\/li>\n<li>Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.<\/li>\n<\/ul>\n<h2>About the team<\/h2>\n<p>The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab\u2019s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives.<\/p>\n<p>#LI-DNI<\/p>\n<div>\n<div>\n<div>\n<p><em>The base salary range for this role\u2019s listed level is currently for residents of the\u00a0United States only. This range is intended to reflect the role&#8217;s base salary rate in locations throughout the US.\u00a0Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,\u00a0and geographic location.\u00a0The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href=\"https:\/\/about.gitlab.com\/handbook\/total-rewards\/benefits\/general-and-entity-benefits\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">benefits<\/a> and <a href=\"https:\/\/about.gitlab.com\/handbook\/stock-options\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">equity<\/a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.<\/em><\/p>\n<\/div>\n<div>United States Salary Range<\/div>\n<div>$85,200\u2014$144,000 USD<\/div>\n<\/div>\n<\/div>\n<div>\n<h3><strong>How GitLab Supports Full-Time Employees<\/strong><\/h3>\n<ul>\n<li><a href=\"https:\/\/about.gitlab.com\/handbook\/total-rewards\/benefits\/general-and-entity-benefits\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">Benefits to support your health, finances, and well-being<\/a><\/li>\n<li><a href=\"https:\/\/handbook.gitlab.com\/handbook\/people-group\/time-off-and-absence\/time-off-types\/#flexible-paid-time-off-pto\" rel=\"nofollow ugc noopener\" target=\"_blank\">Flexible Paid Time Off\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/handbook.gitlab.com\/handbook\/company\/culture\/inclusion\/tmrg-tmag\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">Team Member Resource Groups<\/a><\/li>\n<li><a href=\"https:\/\/handbook.gitlab.com\/handbook\/total-rewards\/stock-options\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">Equity Compensation &amp; Employee Stock Purchase Plan<\/a><\/li>\n<li><a href=\"https:\/\/handbook.gitlab.com\/handbook\/people-group\/learning-and-development\/growth-and-development\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">Growth and Development Fund<\/a><\/li>\n<li><a href=\"https:\/\/about.gitlab.com\/handbook\/total-rewards\/benefits\/general-and-entity-benefits\/#parental-leave\" rel=\"nofollow ugc noopener\" target=\"_blank\">Parental Leave<\/a>\u00a0<\/li>\n<\/ul>\n<p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href=\"https:\/\/about.gitlab.com\/company\/culture\/inclusion\/#examples-of-select-underrepresented-groups\" rel=\"nofollow ugc noopener\" target=\"_blank\">underrepresented groups<\/a> are less likely to apply to a job unless they meet every single qualification. If you&#8217;re excited about this role, please apply and allow our recruiters to assess your application.<\/p>\n<p><strong>Country Hiring Guidelines: <\/strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. <\/p>\n<p><strong>Privacy Policy: <\/strong>Please review our <a href=\"https:\/\/handbook.gitlab.com\/handbook\/hiring\/candidate-faq\/recruitment-privacy-policy\/\" target=\"_blank\" rel=\"nofollow ugc noopener\">Recruitment Privacy Policy.<\/a> Your privacy is important to us.<\/p>\n<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab\u2019s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also\u00a0<a href=\"https:\/\/about.gitlab.com\/handbook\/people-policies\/inc-usa\/#equal-employment-opportunity-policy\" target=\"_blank\" rel=\"nofollow ugc noopener\">GitLab\u2019s EEO Policy<\/a>\u00a0and\u00a0<a href=\"https:\/\/about.gitlab.com\/handbook\/labor-and-employment-notices\/#eeoc-us-equal-employment-opportunity-commission-notices\" target=\"_blank\" rel=\"nofollow ugc noopener\">EEO is the Law<\/a>. If you have a disability or special need that requires\u00a0<a href=\"https:\/\/about.gitlab.com\/handbook\/people-policies\/inc-usa\/#reasonable-accommodation\" target=\"_blank\" rel=\"nofollow ugc noopener\">accommodation<\/a>, please let us know during the\u00a0<a href=\"https:\/\/about.gitlab.com\/handbook\/hiring\/interviewing\/#adjustments-to-our-interview-process\" target=\"_blank\" rel=\"nofollow ugc noopener\">recruiting process<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50&#8230;<\/p>\n","protected":false},"author":1,"featured_media":323011,"template":"","meta":{"_promoted":"","_job_location":"USA, Canada","_application":"https:\/\/jobicy.com\/jobs\/144683-customer-success-manager-30","_company_name":"GitLab","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-323010","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"GitLab is the intelligent orchestration platform for DevSecOps. 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