At Sutherland Bulgaria, we\u2019re all about bringing great people together to do exceptional things. We\u2019re currently looking for motivated Customer Service Professionals to join our team, for the world\u2019s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!<\/p>\n
What You’ll Do (Non-Voice Support Only):<\/strong> Excellent Turkish (C1) and English (C1)<\/strong> Why Join Us?<\/strong> .<\/p>\n","protected":false},"excerpt":{"rendered":" Company Description At Sutherland Bulgaria, we\u2019re all about bringing great people together to do exceptional things. We\u2019re currently looking for motivated Customer Service Professionals to join our team, for the…<\/p>\n","protected":false},"author":1,"featured_media":323017,"template":"","meta":{"_promoted":"","_job_location":"Bulgaria","_application":"https:\/\/jobicy.com\/jobs\/144680-music-streaming-platform-customer-specialist-with-turkish-and-english-remote-in-bulgaria","_company_name":"Sutherland","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-323016","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n
Provide email and chat support (no phone calls!) to Spotify users
Answer common “how-to” and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity<\/p>\nQualifications<\/h2>\n
Valid EU work permit<\/strong>
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner
What You\u2019ll Get:<\/strong>
Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24\/7 psychological support<\/p>\nAdditional Information<\/h2>\n
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Apply now and let\u2019s make customer support more human \u2013 one message at a time.<\/p>\n