{"id":323103,"date":"2026-05-19T00:00:00","date_gmt":"2026-05-18T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/atencia%c2%b3n-al-cliente\/"},"modified":"2026-05-19T00:00:00","modified_gmt":"2026-05-18T23:00:00","slug":"atencia%c2%b3n-al-cliente","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/atencia%c2%b3n-al-cliente\/","title":{"rendered":"Atenci\u00c3\u00b3n al cliente"},"content":{"rendered":"<p>Singularu es compromiso, talento y pasi\u00c3\u00b3n.<\/p>\n<p>\u00c2\u00a1Somos Singularu y hacemos joyas para que todo el mundo pueda brillar! \u00f0\u009f\u0092\u008d\u00f0\u009f\u00a4\u008d<\/p>\n<p>Somos una marca joven, llena de ambici\u00c3\u00b3n, con un equipo de +350 personas que trabajamos con un solo objetivo: dar a nuestras clientas el mejor servicio, la mejor experiencia de compra y, por supuesto, las mejores joyas.<\/p>\n<p><strong>Acerca del rol \u00f0\u009f\u0094\u008e<\/p>\n<p><\/strong>En Singularu buscamos a una persona que se una a nuestro equipo de <strong>Customer Service<\/strong> en modelo de tabajo h\u00c3\u00adbrido. Ser\u00c3\u00a1s una pieza fundamental para nuestras clientas: la persona que les acompa\u00c3\u00b1a, les resuelve y les hace sentir especiales en cada interacci\u00c3\u00b3n. Buscamos a alguien organizado\/a, resolutivo\/a y con una vocaci\u00c3\u00b3n real por las personas, que sea capaz de convertir cualquier incidencia en una experiencia positiva para quienes conf\u00c3\u00adan en nosotras.<\/p>\n<p><strong>Responsabilidades \u00f0\u009f\u009a\u0080<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Gestionar las consultas, reclamaciones e incidencias de nuestras clientas a trav\u00c3\u00a9s de los distintos canales (email, tel\u00c3\u00a9fono y chat), asegurando siempre una respuesta \u00c3\u00a1gil y emp\u00c3\u00a1tica.<\/li>\n<li>Tramitar cambios, devoluciones y seguimiento de pedidos, garantizando que cada clienta quede satisfecha con el proceso.<\/li>\n<li>Resolver dudas sobre productos, disponibilidad y estado de pedidos, aportando informaci\u00c3\u00b3n clara y precisa.<\/li>\n<li>Gestionar y responder rese\u00c3\u00b1as de producto, contribuyendo a mejorar la experiencia de marca.<\/li>\n<li>Colaborar activamente con el resto del equipo para detectar patrones de incidencias y proponer mejoras en los procesos.<\/li>\n<li>Utilizar las herramientas CRM para registrar y hacer seguimiento de todas las interacciones con clientas.\n<p><\/li>\n<\/ul>\n<p><strong>\u00c2\u00bfQu\u00c3\u00a9 estamos buscando? \u00f0\u009f\u008e\u00af<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>M\u00c3\u00adnimo 2-3 a\u00c3\u00b1os de experiencia en atenci\u00c3\u00b3n al cliente, customer service o puestos similares.<\/li>\n<li>Excelentes habilidades de comunicaci\u00c3\u00b3n verbal y escrita en espa\u00c3\u00b1ol e ingl\u00c3\u00a9s.<\/li>\n<li>Manejo de herramientas y plataformas CRM.<\/li>\n<li>Persona muy organizada, orientada al cliente y con actitud proactiva.<\/li>\n<li>Conocimientos b\u00c3\u00a1sicos de inform\u00c3\u00a1tica y comodidad trabajando en entornos digitales.\n<p><\/li>\n<\/ul>\n<p><strong>Tambi\u00c3\u00a9n valoraremos:<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Experiencia en e-commerce o retail.<\/li>\n<li>Conocimiento de herramientas como Zendesk, Gorgias, Salesforce o HubSpot.<\/li>\n<li>Experiencia gestionando incidencias por email, tel\u00c3\u00a9fono y chat de forma simult\u00c3\u00a1nea.<\/li>\n<li>Conocimientos de alem\u00c3\u00a1n u otros idiomas.\n<p><\/li>\n<\/ul>\n<p><strong>\u00c2\u00bfQu\u00c3\u00a9 ofrecemos? \u00f0\u009f\u008c\u00b1<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Modelo de trabajo h\u00c3\u00adbrido y material necesario.<\/li>\n<li>Descuento exclusivo en nuestras joyas \u00f0\u009f\u0092\u008d\u00e2\u009c\u00a8<\/li>\n<li>Plan de retribuci\u00c3\u00b3n flexible<\/li>\n<li>Un entorno joven, din\u00c3\u00a1mico y en constante aprendizaje.\n<p><\/li>\n<\/ul>\n<p><strong>Nuestros <\/strong><strong>valores <\/strong><strong>como equipo \u00f0\u009f\u009a\u0080<\/p>\n<p><\/strong><strong>\u00f0\u009f\u0092\u008d OUR GIRLS ALWAYS COME FIRST<\/p>\n<p><\/strong><strong>\u00f0\u009f\u0092\u0095 TEAM WORK, DREAM WORK<\/p>\n<p><\/strong><strong>\u00e2\u009a\u0099 TRUST THE PROCESS<\/p>\n<p><\/strong><strong>\u00e2\u009c\u00a8 ALWAYS PROACTIVE &amp; POSITIVE<\/p>\n<p><\/strong><strong>\u00f0\u009f\u0099\u008c ENJOY ALL OF IT<\/p>\n<p><\/strong>En Singularu, lo que nos hace brillar por fuera y por dentro son nuestros valores. Por eso, nos comprometemos a hacer de nuestra empresa un espacio donde la <strong>igualdad de oportunidades y la diversidad van primero. \u00f0\u009f\u0092\u0096<\/p>\n<p><\/strong>\u00c2\u00a1\u00c3\u009anete al brillo Singularu y env\u00c3\u00adanos tu CV si te sientes identificado\/a con la vacante! \u00e2\u009c\u00a8<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Singularu es compromiso, talento y pasi\u00c3\u00b3n. \u00c2\u00a1Somos Singularu y hacemos joyas para que todo el mundo pueda brillar! \u00f0\u009f\u0092\u008d\u00f0\u009f\u00a4\u008d Somos una marca joven, llena de ambici\u00c3\u00b3n, con un equipo de&#8230;<\/p>\n","protected":false},"author":1,"featured_media":323104,"template":"","meta":{"_promoted":"","_job_location":"Madrid, Madrid, Comunidad de Madrid, Espa\u00c3\u00b1a","_application":"https:\/\/remoteOK.com\/remote-jobs\/remote-atencion-al-cliente-singularu-1131688","_company_name":"Singularu","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-323103","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00c3\u00b3n al cliente - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/atencia\u00b3n-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atenci\u00c3\u00b3n al cliente - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Singularu es compromiso, talento y pasi\u00c3\u00b3n. \u00c2\u00a1Somos Singularu y hacemos joyas para que todo el mundo pueda brillar! 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