Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.<\/p>\n
It’s a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries.
You support will be with E-mail support and through a messaging system (non-voice support) – n\u043e calls!<\/p>\n
Excellent Written skills in Italian (C1)
Good Verbal & Written skills in English (B2 or above)
Valid work-permit to work in the EU
Previous Experience in Customer Service is a plus;
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
Positive attitude and great interpersonal skills, with a \u201ccan do\u201d attitude;
Ability to present complex information in a simple and understandable way;<\/p>\n
Your Tasks<\/strong> You will Get<\/strong> Company Description Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly…<\/p>\n","protected":false},"author":1,"featured_media":323325,"template":"","meta":{"_promoted":"","_job_location":"Bulgaria","_application":"https:\/\/jobicy.com\/jobs\/144992-music-streaming-platform-customer-expert-with-italian-and-english-remote-within-bulgaria-no-calls","_company_name":"Sutherland","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-323324","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n
Providing Email and chat support for our clients;
Answering to ,,How to\u201d and ,,FAQ\u201d questions;
Assisting with account and payment-based questions and problems;
Providing assistance with troubleshooting.
Additional information<\/p>\nAdditional Information<\/h2>\n
Long-term job security with permanent contract;
Additional health insurance and life insurance;
21 days of paid annual leave
1.5h paid breaks per day;
Food vouchers;
Clear career path within the company;
Ability to work from home
Competitive salary;\u202f
World-class on-the-job training;
MORE reasons to join our team
Fully digital employee services through eSignature;\u202f
Employee assistance program, including 24\/7 access to psychological support;
Employee discounts portal, featuring over 20 exclusive discounts;\u202f
Employee referral program;\u202f
Rewards and recognition program;\u202f
Multisport card partially covered by the company;\u202f
In-house learning and development portals with training options for Certification;\u202f
Multiple events organized in the office for employee engagement as well as wellness initiatives;\u202f
Gift for birth or adoption;\u202f
Corporate social responsibility events and team buildings;
Exposure to global business knowhow.<\/p>\n","protected":false},"excerpt":{"rendered":"