{"id":323456,"date":"2026-05-29T00:00:00","date_gmt":"2026-05-28T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-onboarding-team-lead\/"},"modified":"2026-05-29T00:00:00","modified_gmt":"2026-05-28T23:00:00","slug":"customer-onboarding-team-lead","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-onboarding-team-lead\/","title":{"rendered":"Customer Onboarding Team Lead"},"content":{"rendered":"

Description<\/h2>\n

At TripleTen<\/a>, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.<\/p>\n<\/p>\n

We are looking for an experienced and results-driven Customer Onboarding Team Lead<\/strong> to own the onboarding experience and early student success for the US market.<\/p>\n<\/p>\n

This role is responsible for driving key business outcomes during the critical first stages of the student journey, with a primary focus on student activation, engagement, and reducing refund requests. You will lead a team of Learning Coaches, optimize onboarding processes, and partner cross-functionally to ensure students successfully transition from enrollment to active learning.<\/p>\n<\/p>\n

Success in this role will be measured by your ability to improve activation rates, reduce refund requests, increase early retention, and build a scalable onboarding function that delivers measurable business impact.<\/p>\n<\/p>\n

What you will do<\/h2>\n
    \n
  • Own and improve onboarding KPIs (student activation, engagement, retention, refund reduction, and time-to-activation).<\/li>\n
  • Lead and manage 3 onboarding teams (35 people total), ensuring strong performance, accountability, and alignment with business goals.<\/li>\n
  • Analyze onboarding funnel performance, identify friction points, and implement data-driven initiatives to improve student outcomes and reduce churn.<\/li>\n
  • Manage hiring, onboarding, performance reviews, and team development while building a high-performance, student-focused culture.<\/li>\n
  • Design and optimize onboarding journeys, engagement strategies, and proactive re-engagement programs for at-risk students.<\/li>\n
  • Improve operational processes, reporting frameworks, workload management, and effective use of tools like Planhat and Notion.<\/li>\n
  • Partner cross-functionally with Product, Sales, Retention, Finance, and Student Success teams to improve activation, retention, and scalable onboarding operations.<\/li>\n<\/ul>\n

    Requirements<\/h2>\n
      \n
    • 5+ years of experience in onboarding, customer success, retention or operations<\/strong>, including leadership experience managing large teams.<\/li>\n
    • Proven track record of improving KPIs <\/strong>such as activation, engagement, retention, churn reduction, and customer satisfaction.<\/li>\n
    • Strong people management skills<\/strong> with experience leading, coaching, and scaling high-performing teams (30+ people preferred).<\/li>\n
    • Data-driven mindset with the ability to analyze funnels, identify trends, and make operational decisions based on performance metrics.<\/li>\n
    • Experience building and optimizing onboarding processes, workflows, reporting systems, and scalable operational frameworks.<\/li>\n
    • Strong cross-functional collaboration skills with experience working closely with Product, Sales, Retention, Finance, and other stakeholders.<\/li>\n
    • Excellent communication, problem-solving, and stakeholder management skills, with the ability to manage escalations and drive continuous improvement initiatives.<\/li>\n<\/ul>\n

      What we can offer you<\/h2>\n
        \n
      • Transparent KPIs, fast feedback loops, and full ownership of your domain.<\/li>\n
      • A supportive, mission-driven company helping thousands of people transform their careers.<\/li>\n
      • A culture built on speed, accountability, and impact \u2014 no bureaucracy, just results.<\/li>\n
      • Remote\u00a0collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.<\/li>\n
      • Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.<\/li>\n
      • Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.<\/li>\n
      • Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

        Description At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. 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