{"id":323665,"date":"2026-06-01T00:00:00","date_gmt":"2026-05-31T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/field-representative-ii-area-customer-service\/"},"modified":"2026-06-01T00:00:00","modified_gmt":"2026-05-31T23:00:00","slug":"field-representative-ii-area-customer-service","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/field-representative-ii-area-customer-service\/","title":{"rendered":"Field Representative II, Area Customer Service"},"content":{"rendered":"
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Area Customer Service Coordinator<\/strong><\/p>\n

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region’s Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.<\/p>\n

Field Support Representative<\/strong><\/p>\n

Responsibilities:<\/strong><\/p>\n

\ufffd\u00b7 Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;<\/p>\n

\ufffd\u00b7 Collects data for the completion of the monthly management report as directed by the Site Manager\/Supervisor;<\/p>\n

\ufffd\u00b7 Orders paper, toner and other office supplies;<\/p>\n

\ufffd\u00b7 Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;<\/p>\n

\ufffd\u00b7 Assist in the training of new and existing employees;<\/p>\n

\ufffd\u00b7 Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;<\/p>\n

\ufffd\u00b7 Other duties as assigned by manager.<\/p>\n

In the absence of onsite personal, may perform any of, but is not limited to the following duties<\/p>\n

MAIL:<\/strong><\/p>\n

\ufffd\u00b7 Process all incoming and outgoing mail;<\/p>\n

\ufffd\u00b7 Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;<\/p>\n

\ufffd\u00b7 Filing and labeling of documents and other material for storage and retrieval;<\/p>\n

\ufffd\u00b7 Shipping and receiving including the movement of boxes and or equipment;<\/p>\n

\ufffd\u00b7 Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.<\/p>\n

COPY:<\/strong><\/p>\n

\ufffd\u00b7 Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.;<\/p>\n

\ufffd\u00b7 Perform scanning and indexing of client documents;<\/p>\n

\ufffd\u00b7 Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre.<\/p>\n

GENERAL:<\/strong><\/p>\n

\ufffd\u00b7 Performs front desk receptionist duties;<\/p>\n

\ufffd\u00b7 Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;<\/p>\n

\ufffd\u00b7 Manage all aspects of the Ricoh Centre in the absence of the Site Manager\/Supervisor.<\/p>\n

Qualifications:<\/strong><\/p>\n

\ufffd\u00b7 High School Diploma or equivalent work experience<\/p>\n

\ufffd\u00b7 Minimum of 1 year experience working in a mail room, copy centre or customer service<\/p>\n

Skills:<\/strong><\/p>\n

\ufffd\u00b7 Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment<\/p>\n

\ufffd\u00b7 Excellent interpersonal skills with the ability to quickly develop business relationships<\/p>\n

\ufffd\u00b7 Demonstrated ability to multitask<\/p>\n

\ufffd\u00b7 Strong self-motivation to drive results<\/p>\n

\ufffd\u00b7 Excellent verbal and written communication skills<\/p>\n

\ufffd\u00b7 Basic knowledge of Microsoft Office 365 applications<\/p>\n

\ufffd\u00b7 Always present a professional image to customers and vendors<\/p>\n